German Speaking Customer Experts for Mercedes-Benz - Work Remote In Greece

2 days, 13 hours ago
Full-time
Mid Level
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Deliver premium customer service aligned with Mercedes-Benz luxury standards.
  • Provide guidance on vehicle features, maintenance, technology, and technical inquiries.
  • Maintain knowledge of Mercedes-Benz innovations and automotive technologies.
  • Resolve complex customer inquiries efficiently and professionally.
  • Collaborate with international teams to maintain consistent service quality.
  • Document customer cases accurately in internal automotive CRM systems.
  • Provide personalized support that protects and reinforces the Mercedes-Benz brand reputation.

Requirements

  • Native or fluent Dutch, spoken and written, is mandatory.
  • Fluent German proficiency to support the German-speaking market.
  • Valid EU passport or valid Greek work permit.
  • Strong interest in the automotive industry and premium customer service.
  • Excellent communication skills for a fast-paced, professional environment.
  • Tech-savvy and able to learn complex automotive support tools quickly.

Benefits

  • Competitive monthly salary with 13th and 14th salaries.
  • Monthly performance bonus.
  • Fully paid relocation package, including flight, airport transfer, and initial hotel accommodation.
  • Fully paid training on Mercedes-Benz automotive standards.
  • Full health insurance coverage and additional benefits.
  • Career development opportunities within the Mercedes-Benz brand.
  • Professional community and relocation support in Greece.

Interested in this position?

Apply directly on the company website

Apply Now

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