German Speaking Customer Care Agent for Consumer Brands - Remote from Greece

2 hours, 6 minutes ago
Full-time
Junior
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Provide professional and timely customer support in German via phone, email, and chat.
  • Assist customers with product information, order management, and issue resolution.
  • Maintain accurate records of customer interactions in CRM systems.
  • Resolve customer complaints effectively to support satisfaction and retention.
  • Collaborate with internal teams to improve service processes and resolve complex issues.

Requirements

  • Exceptional fluency in German at C1/C2 level is mandatory.
  • English proficiency at B2 level, both written and spoken, is mandatory.
  • Previous customer service experience, preferably supporting consumer brands.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and a customer-oriented mindset.
  • Ability to work independently in a remote environment with minimal supervision.
  • Familiarity with CRM software and digital communication tools.

Benefits

  • Competitive monthly salary.
  • Fully paid training.
  • Fully paid relocation package.
  • Health insurance.
  • 2 extra salaries per year.

Interested in this position?

Apply directly on the company website

Apply Now

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