German Speaking Back Office Gaming Support Specialist - Work In Sofia, Bulgaria

2 days, 13 hours ago
Full-time
Mid Level
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Provide back-office support through email, chat, and internal ticketing systems.
  • Manage account verification, payment resolution, and technical support inquiries.
  • Monitor gaming activity for compliance with international regulations and safety standards.
  • Communicate accurately and empathetically with German-speaking customers.
  • Collaborate with international teams to improve internal processes and support standards.
  • Stay informed about esports trends and tournament updates.
  • Document all support interactions in CRM databases.

Requirements

  • Native or fluent German, spoken and written.
  • Valid EU passport.
  • Passion for gaming and esports.
  • Strong PC literacy and ability to multitask across digital platforms.
  • Excellent analytical and problem-solving skills in a fast-paced environment.
  • Ability to relocate to Sofia, Bulgaria.

Benefits

  • Competitive monthly salary.
  • Fully paid training on gaming systems and industry software.
  • Comprehensive health insurance and wellness benefits.
  • Fully paid relocation package, including flight, transfer, and hotel.
  • Attractive monthly performance bonus.
  • Career development opportunities in the esports sector.

Interested in this position?

Apply directly on the company website

Apply Now

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