French Speaking iRobot Support Specialist - Work In Sofia, Bulgaria

3 hours, 2 minutes ago
Full-time
Mid Level
IoT and Embedded Systems
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Provide technical support for iRobot products to French-speaking customers.
  • Troubleshoot connectivity, hardware, and software issues with robotic household devices.
  • Guide customers through smart home appliance setup and maintenance via phone, email, and chat.
  • Deliver professional, empathetic, and efficient service to maintain customer satisfaction.
  • Document customer interactions accurately in the internal CRM system.
  • Escalate complex product malfunctions to internal technical teams.
  • Stay informed about new product releases to provide accurate technical guidance.

Requirements

  • Native or fluent French, both spoken and written.
  • Valid EU passport.
  • Strong communication skills and a customer-centric approach.
  • Passion for consumer electronics and modern technology.
  • Ability to work effectively in an international office environment in Sofia.
  • Previous technical support or customer service experience is preferred.

Benefits

  • Competitive monthly salary.
  • Fully paid training on iRobot technologies.
  • Health insurance and comprehensive benefits package.
  • Fully paid relocation package including flight, transfer, and hotel.
  • Monthly performance bonus linked to service quality.
  • €1,500 one-time signing bonus for successful candidates.
  • Professional growth opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Field Service Engineer, Western (Goodyear, AZ)

SMA America 251-1K Electrical Equipment

SMA America is seeking a Field Service Engineer in Goodyear, Arizona, to commission, troubleshoot, repair, and maintain utility-scale solar inverters across the Western region.

1 hour, 47 minutes ago

Senior Technical Support Engineer - Telephony

Talkdesk 1K-5K IT Services

Talkdesk is hiring a Senior Technical Support Engineer to resolve complex SaaS and telephony issues, advise customers and developers, and improve support operations through scalable tools and processes.

DNS JavaScript Looker OAuth Salesforce SAML SQL TCP/IP Twilio WebRTC
2 hours, 32 minutes ago

L2/L3 Helpdesk Support Engineer

Dijital Team 11-50 Internet Software & Services

An experienced L2/L3 Helpdesk Support Engineer will support multiple client environments for an Australian managed IT services provider, resolving escalated Microsoft, networking, backup, and business continuity incidents.

DHCP DNS PowerShell TCP/IP
2 hours, 47 minutes ago

Support Escalation Engineer

RobustAI 11-50 Industrial Conglomerates

Robust AI is seeking an Escalation Support Engineer to provide Tier 3 technical support for autonomous mobile robots, resolving complex hardware and software issues across customer, support, and engineering teams.

Docker GitHub JIRA Linux Python
2 hours, 47 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers