French-Speaking For Online Streaming Service - Work In Greece - Paid Relocation

2 hours, 25 minutes ago
Full-time
Junior
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Respond promptly and professionally to customer inquiries in French via phone, email, and live chat.
  • Assist customers with subscription management, billing questions, and technical troubleshooting for the streaming platform.
  • Provide accurate information about the service’s content library, features, and promotions.
  • Maintain detailed records of customer interactions and resolutions using CRM tools.
  • Collaborate with technical and content teams to resolve issues and improve customer satisfaction.
  • Stay updated on new streaming content and platform features to support customers effectively.

Requirements

  • Fluent French speaking and writing skills are mandatory.
  • English proficiency is advantageous.
  • Previous customer service experience is preferred, especially in the online streaming or entertainment industry.
  • Strong communication and interpersonal skills with a focus on customer experience.
  • Strong problem-solving skills and confidence handling technical inquiries.
  • Ability to work independently in a remote, fast-paced environment.
  • Proficiency with CRM software and general computer use.
  • Willingness to relocate to Greece with paid relocation assistance.
  • Flexibility to work various shifts, including evenings and weekends if needed.

Benefits

  • Competitive monthly salary.
  • Two extra salaries per year.
  • Fully paid relocation package.
  • Fully paid training.
  • Health insurance.

Interested in this position?

Apply directly on the company website

Apply Now

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