French Speaking Customer Support Jobs - Work In Sofia

4 days, 8 hours ago
Full-time
Entry Level
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Provide customer support to French-speaking clients via phone, email, and chat.
  • Handle inquiries about products, services, and account information professionally and effectively.
  • Resolve customer issues promptly and escalate complex cases when needed.
  • Maintain detailed and accurate records of customer interactions.
  • Collaborate with cross-functional teams to ensure a consistent customer experience.
  • Stay up to date on product knowledge and company policies to assist customers effectively.

Requirements

  • Fluency in French, spoken and written; English is a plus.
  • Experience in customer support or a related field is preferred.
  • Strong communication skills and a customer-oriented mindset.
  • Ability to work efficiently in a dynamic, fast-paced environment.
  • Familiarity with customer support software and tools is advantageous.
  • Positive attitude, problem-solving skills, and eagerness to learn.
  • Attention to detail and good organizational skills.

Benefits

  • Competitive monthly salary.
  • Relocation package.
  • Fully paid training.
  • Health insurance.
  • And much more.

Interested in this position?

Apply directly on the company website

Apply Now

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