French Speaking Customer Support Agent - Work In Sofia, Bulgaria

5 hours, 30 minutes ago
Full-time
Mid Level
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Assist French-speaking customers via phone, email, and live chat.
  • Resolve customer inquiries and maintain high satisfaction and loyalty.
  • Record customer interactions accurately in the internal database.
  • Collaborate with international teams to improve service delivery.
  • Maintain current product knowledge and follow service policies.
  • Contribute to improvements in support processes and service standards.
  • Meet individual and team KPIs and quality targets.

Requirements

  • Native or fluent spoken and written French is mandatory.
  • Valid EU passport is mandatory.
  • Experience in customer support or a similar client-facing role.
  • Excellent communication and problem-solving skills.
  • Strong digital literacy and ability to multitask in a fast-paced environment.
  • Professional, reliable, and proactive approach to career development.

Benefits

  • Competitive monthly salary.
  • Fully paid training.
  • Health insurance.
  • Fully paid relocation package including flight, transfer, and hotel.
  • Monthly performance bonus.
  • Career development opportunities.
  • International work environment in Sofia.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Community Moderator (External Contractor) - India

Udacity 1K-5K Internet Software & Services

Udacity, an Accenture company, is seeking a part-time Community Moderator in India to support scholarship communities by maintaining a healthy, engaging, and student-focused online learning environment.

4 hours, 45 minutes ago

Client Service Analyst - Livechat (Turish required)

Bybit 1K-5K Capital Markets

Bybit is hiring a Turkish- and English-speaking Customer Support Specialist to assist cryptocurrency exchange users, resolve inquiries, and improve frontline service operations.

Statistics
4 hours, 45 minutes ago

Remote Client Support Representative

Remote team member helping families understand and establish protection options through a structured, integrity-focused process.

5 hours ago

Virtual Member Care Specialist

Remote team role helping families understand and establish protection options through a structured, purpose-driven process.

5 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers