French Speaking Customer Service Agent - Work In Bulgaria - Paid Relocation

1 hour, 48 minutes ago
Full-time
Junior
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Provide customer service to French-speaking clients via phone, email, and chat.
  • Assist with inquiries about products, services, and account management.
  • Handle customer complaints professionally and work toward positive resolutions.
  • Document customer interactions accurately in the CRM system.
  • Collaborate with internal teams to resolve complex issues.
  • Stay updated on company policies, product changes, and industry trends to provide accurate information.

Requirements

  • Fluency in French, both written and spoken.
  • Proficiency in English is a plus.
  • Previous experience in customer service, preferably with international clients.
  • Strong communication skills with a customer-focused approach.
  • Ability to manage difficult situations calmly and efficiently.
  • Familiarity with CRM systems and general computer literacy.
  • Self-motivated, adaptable, and capable of working independently in a professional setting.
  • Willingness to relocate to Bulgaria with paid relocation assistance.

Benefits

  • Competitive monthly salary.
  • Monthly performance bonus.
  • €1,500 signing bonus.
  • Relocation package with paid relocation support.
  • Fully paid training.
  • Health insurance.

Interested in this position?

Apply directly on the company website

Apply Now

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