French-Speaking Customer Experts for messaging app - Work In Greece

3 hours, 20 minutes ago
Full-time
Junior
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Respond to French-speaking users via phone, email, and chat about app features, account issues, and technical support.
  • Troubleshoot and resolve user problems efficiently to maintain high customer satisfaction.
  • Keep detailed and accurate records of user interactions in the CRM system.
  • Collaborate with product and technical teams to escalate and resolve complex issues.
  • Stay up to date on app updates, features, and policies to provide accurate guidance.
  • Contribute feedback to improve customer support processes and the overall user experience.

Requirements

  • Fluency in French, both spoken and written, is essential.
  • Proficiency in English is advantageous.
  • Experience in customer service or technical support, preferably in the tech or app industry.
  • Strong communication and problem-solving skills with a user-focused approach.
  • Ability to work effectively in a fast-paced environment and handle multiple tasks.
  • Familiarity with CRM software and digital communication tools.
  • Willingness to relocate and work in Greece.
  • Passion for technology and commitment to delivering excellent customer service.

Benefits

  • Competitive monthly salary.
  • Fully paid training.
  • Fully paid relocation package.
  • Monthly performance bonus.
  • Health insurance.
  • 2 extra salaries per year.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Fully Remote | Customer Service – Booking Vacations

Aisle and Abroad Travel & Tourism

A fully remote Customer Service – Booking Vacations role with California Deidre that supports clients with vacation planning, reservations, and end-to-end booking coordination.

31 minutes ago

Virtual Assistant - Fulfilment

Decentralized Masters 1-10 Education Services

Decentralized Masters is hiring a Virtual Assistant to support customer communications, onboarding, and administrative operations for its fast-growing DeFi education business.

1 hour, 13 minutes ago

Healthcare Software Support Representative - Select BG (Remote - United States)

Nextech 251-1K Internet Software & Services

Nextech is hiring a remote Healthcare Software Support Representative to provide frontline support for its specialty healthcare software applications and ensure timely resolution of customer issues in medical office settings.

HIPAA Salesforce
1 hour, 20 minutes ago

Customer Service Delivery Advocate - 4 day work week!

Carvana 10K-50K Automotive

Carvana is hiring Customer Advocates to deliver vehicles, manage customer paperwork, and support the car-buying experience through field operations and customer-facing service.

1 hour, 36 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers