Dutch/Flemish Speaking CS For Booking.com - Relocation To Greece

1 day, 3 hours ago
Full-time
Junior
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Respond promptly and professionally to customer inquiries from Dutch/Flemish-speaking Booking.com users via phone, email, and chat.
  • Assist customers with booking processes, modifications, cancellations, and general support requests.
  • Resolve customer issues effectively while maintaining high customer satisfaction and adherence to company policies.
  • Maintain accurate records of customer interactions and transactions in the CRM system.
  • Collaborate with team members and other departments to ensure smooth customer service operations.
  • Stay updated on Booking.com products, services, and policies to provide accurate information.

Requirements

  • Fluency in Dutch/Flemish, both written and spoken, is essential.
  • Proficiency in English is an advantage.
  • Previous experience in customer service or support, especially in the travel or hospitality industry, is preferred.
  • Strong communication and problem-solving skills.
  • Ability to work effectively under pressure and manage multiple tasks.
  • Familiarity with CRM systems and standard office software.
  • Self-motivated and able to work both independently and as part of a team.
  • Willingness to relocate to Greece with comprehensive relocation assistance provided.

Benefits

  • Competitive monthly salary.
  • Fully paid training.
  • Fully paid relocation package.
  • Health insurance.
  • 2 extra salaries per year.

Interested in this position?

Apply directly on the company website

Apply Now

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