Patient Outreach Coordinator - CO Pharmacy Tech License Required

1 hour, 30 minutes ago
Full-time
Entry Level
Customer and Technical Support
Shields Health Solutions

Shields Health Solutions

Shields Health Solutions is the first and largest company in the nation to integrate specialty pharmacies within hospitals, focusing on improving patient outcomes and system-wide growth. Their programs and data platforms reduce costs, achieve better cl...

Health Care Providers & Services
1K-5K
Founded 2012

Description

  • Make outbound phone calls to eligible patients to grow the specialty pharmacy patient population and enroll patients in the Shields Partner Pharmacy program.
  • Educate patients on the services offered through the Shields Specialty Pharmacy Program.
  • Communicate the value of the Shields Partner Pharmacy program to patients over the phone.
  • Review patient chart notes and EMR information before outbound calls to understand each patient’s condition and situation.
  • Identify medications that require special storage or handling, including hazardous and refrigerated medications.
  • Identify and coordinate needed supplies for select medications, such as sharps containers, needles, syringes, alcohol swabs, and band-aids.
  • Maintain confidentiality and protect Shields values while handling patient information.
  • Work flexible shifts, including occasional Saturday coverage, as needed.
  • Perform other duties as assigned.

Requirements

  • 0-1 years of experience as a pharmacy technician or in a related role.
  • Licensed pharmacy technician in Colorado.
  • Nationally certified through PTCB or an equivalent certification is strongly preferred.
  • High school diploma or GED required.
  • Bachelor’s degree is strongly preferred.
  • PTCB or ExCPT license is strongly preferred.
  • Commitment to obtain required licensure within a mutually agreed-upon timeframe if needed.
  • Strong verbal communication and phone skills.
  • Prior customer service experience or outbound call experience.
  • Proficiency in Microsoft Office, especially Excel, Word, and Outlook.

Benefits

  • Opportunity to become nationally certified PTCB or ExCPT within 6 months of hire through Shields classes, included as part of employee training.
  • Flexible shift scheduling with typical weekday hours and occasional Saturday coverage.
  • Equal employment opportunity and a workplace policy prohibiting discrimination and harassment.
  • Messaging opt-in for recruiting updates with the ability to opt out at any time.

Interested in this position?

Apply directly on the company website

Apply Now

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