Dutch-Speaking Video Streaming Customer Experts - Work Remote In Greece

1 week, 5 days ago
Full-time
Entry Level
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Provide customer support to Dutch-speaking users via live chat, email, and telephone.
  • Diagnose and resolve streaming quality, playback, device compatibility, and account access issues.
  • Assist customers with subscription management, billing enquiries, upgrades, and cancellations.
  • Educate users on platform features, content releases, personalization settings, and recommendations.
  • Accurately log customer interactions, technical issues, and resolutions in the CRM system.
  • Escalate complex or unresolved technical issues to specialist teams.
  • Meet performance targets for customer satisfaction, first contact resolution, and average handling time.
  • Stay current on platform updates, service changes, and new content launches.

Requirements

  • Native or fluent Dutch language skills, spoken and written, are required.
  • Valid EU passport or EU citizenship is mandatory.
  • Interest in digital media, video streaming platforms, and online entertainment technology is highly desirable.
  • Previous experience in customer service, technical support, or a client-facing role is an advantage.
  • Strong communication skills with the ability to explain technical concepts clearly and patiently.
  • Ability to work independently in a fully remote setting within Greece.
  • Reliable internet connection and a quiet working environment are required.

Benefits

  • Competitive monthly salary based on experience and expertise.
  • Fully paid relocation package including flight to Greece, airport transfer, and hotel accommodation on arrival.
  • Monthly performance bonus.
  • Two extra salaries per year, including a 13th and 14th salary.
  • Fully paid training programme delivered by industry experts.
  • Comprehensive health insurance from day one.
  • Fully remote working arrangement within Greece.
  • Career development opportunities and a collaborative multicultural team environment.

Interested in this position?

Apply directly on the company website

Apply Now

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