Dutch Speaking Customer Care Experts - Work In Athens, Greece

1 hour, 29 minutes ago
Full-time
Mid Level
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Provide customer support to Dutch-market customers via phone, email, and chat.
  • Resolve product and service inquiries accurately and efficiently.
  • Maintain customer satisfaction through professional and empathetic communication.
  • Collaborate with cross-functional teams to escalate and resolve technical or operational issues.
  • Document customer interactions accurately in the CRM system.
  • Share customer feedback with management to support process improvements.
  • Maintain the service standards expected by global partners.

Requirements

  • Native or fluent Dutch, both spoken and written.
  • Proficiency in English for team collaboration and reporting.
  • Valid EU passport.
  • Strong interpersonal and communication skills.
  • Passion for customer support and customer-facing work.
  • Resilience, adaptability, and proactive problem-solving skills.
  • Previous customer-facing experience is preferred.

Benefits

  • Competitive monthly salary.
  • 13th and 14th salaries each year.
  • Fully paid training.
  • Comprehensive health insurance.
  • Fully paid relocation package, including flight, transfer, and hotel accommodation upon arrival.
  • Monthly performance bonus.
  • Career growth opportunities in Athens, Greece.

Interested in this position?

Apply directly on the company website

Apply Now

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