Dutch Customer Support Specialist | E-commerce - Work Remote, Greece

17 hours, 46 minutes ago
Full-time
Junior
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Provide customer support to Dutch-speaking customers via phone, email, and live chat.
  • Assist with product selection, technical specifications, and usage guidance for consumer electronics products.
  • Handle order-related issues including delivery tracking, returns, exchanges, and refunds.
  • Troubleshoot basic technical issues and escalate complex cases to technical support teams.
  • Maintain accurate records of customer interactions, complaints, and resolutions in CRM and ticketing systems.
  • Follow up with customers to ensure satisfaction and a strong post-purchase experience.
  • Stay updated on product launches, promotions, and policy changes.
  • Collaborate with logistics, technical support, and quality assurance teams to support end-to-end customer journeys.

Requirements

  • Native or fluent Dutch language proficiency, spoken and written.
  • Valid EU passport required for employment eligibility.
  • Previous experience in customer support, customer service, or another client-facing role is highly advantageous.
  • Experience in e-commerce or the consumer electronics sector is preferred.
  • Comfort with digital tools, e-commerce platforms, and CRM systems.
  • Strong interest in consumer electronics technology is an advantage.
  • Excellent communication and interpersonal skills with a customer-first mindset.
  • Ability to handle challenging situations professionally and empathetically.
  • Strong organisational skills and ability to manage multiple queries in a fast-paced remote environment.
  • Good working knowledge of English for internal communication and training.

Benefits

  • Competitive monthly salary.
  • Fully paid relocation package including round-trip flight, airport transfer, and hotel accommodation.
  • Monthly performance bonus.
  • 13th and 14th salary payments each year.
  • Fully paid professional training.
  • Comprehensive health insurance from day one.
  • Fully remote working arrangement based within Greece.
  • Long-term career development opportunities.
  • Supportive, multicultural team environment.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Contact Center Multi-Channel Specialist

TwinStar Credit Union 201-500 banking

Peak Credit Union is hiring a remote Member Service Representative to support members in Oregon and Washington through calls, chats, and secure messages while helping with financial transactions and account needs.

16 hours, 46 minutes ago

Customer Support Specialist

Buyers Edge Platform 251-1K IT Services

RealTime Solutions, a Buyers Edge Platform brand, is hiring a client-facing representative to support foodservice operator programs, manage day-to-day operations, and help drive participation in loyalty and manufacturer initiatives.

CRM
17 hours, 1 minute ago

Project Support Specialist

Precision For Medicine 1K-5K Pharmaceuticals

Precision for Medicine is hiring a remote Project Support Specialist to provide cross-functional support to clinical study teams and help manage study operations efficiently.

17 hours, 16 minutes ago

Veterinary Receptionist

Veterinary Practice Partners 251-1K Health Care Providers & Services

Family Pet Clinic is hiring a Veterinary Receptionist to manage front-desk and client-service operations at its full-service veterinary practice.

17 hours, 16 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers