Danish Speaking Video Streaming Customer Experts - Work Remote In Greece

5 days, 11 hours ago
Full-time
Mid Level
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Provide customer support through chat, email, and phone.
  • Troubleshoot playback, account access, and billing issues.
  • Explain streaming features, device compatibility, and content updates.
  • Deliver personalized and efficient communication to maintain customer satisfaction.
  • Report emerging streaming trends and platform bugs to technical teams.
  • Document customer interactions in the CRM for service continuity.

Requirements

  • Native or fluent Danish, spoken and written, is mandatory.
  • Professional proficiency in English.
  • Valid EU passport required for relocation.
  • Strong interest in streaming platforms and digital media.
  • Excellent problem-solving skills.
  • Ability to explain technical concepts clearly to non-technical users.
  • Commitment to delivering premium customer service in a fast-paced environment.

Benefits

  • Competitive monthly salary with 13th and 14th salaries.
  • Fully paid training program.
  • Comprehensive health insurance.
  • Fully paid relocation package including flight, airport transfer, and hotel accommodation.
  • Monthly performance bonus.
  • Ongoing career development in a multinational environment.

Interested in this position?

Apply directly on the company website

Apply Now

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