Danish Speaking Customer Agent For Netflix - Work In Greece - Paid Relocation

23 hours, 38 minutes ago
Full-time
Junior
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Provide customer support to Danish-speaking Netflix subscribers via phone, email, and live chat.
  • Assist with account management, subscription plans, billing questions, and payment issues.
  • Troubleshoot streaming quality, device compatibility, playback, and connectivity problems.
  • Guide customers through platform features, content navigation, parental controls, profile settings, and personalization options.
  • Log customer interactions, feedback, and resolutions accurately in CRM and support systems.
  • Escalate complex technical and billing issues to specialist teams within service level timeframes.
  • Stay current on product updates, new content releases, platform changes, and company policies.
  • Contribute to team performance targets and quality benchmarks while delivering a strong customer experience.

Requirements

  • Native or fluent Danish language skills, both spoken and written, are essential.
  • Valid EU passport or national ID is mandatory for employment eligibility.
  • Good working English for internal communication, training, and collaboration.
  • Previous experience in customer service, technical support, or a client-facing role is advantageous.
  • Experience in the streaming platforms, telecommunications, or digital media sectors is preferred.
  • Strong communication and interpersonal skills with the ability to empathize and resolve issues professionally.
  • Basic technical aptitude to diagnose and explain streaming, connectivity, and account-related issues.
  • Reliable home internet connection and a quiet workspace suitable for remote work in Greece.

Benefits

  • Competitive monthly salary based on skills and experience.
  • Fully paid training program.
  • Comprehensive health insurance.
  • Fully paid relocation package including return flight, private airport transfer, and hotel accommodation on arrival in Greece.
  • Monthly performance bonus.
  • 13th and 14th salary paid each year.
  • Stable long-term remote working arrangement within Greece.
  • Ongoing career development opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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