Czech Speaking Customer Support For Booking.com - Paid Relocation To Athens

2 days, 9 hours ago
Full-time
Entry Level
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Provide customer support to Czech-speaking Booking.com customers via phone, email, and chat.
  • Assist customers with booking inquiries, cancellations, modifications, and related issues.
  • Resolve customer concerns efficiently and professionally to maintain customer satisfaction.
  • Maintain detailed and accurate records of customer interactions in CRM systems.
  • Work with internal teams to escalate and resolve complex cases.
  • Stay up to date on Booking.com's products, services, and policies to provide accurate information.

Requirements

  • Fluency in Czech, both written and spoken, is essential.
  • English proficiency is a plus.
  • No previous experience is required; willingness to learn is important.
  • Excellent communication and interpersonal skills are required.
  • Strong problem-solving skills and attention to detail are required.
  • Ability to multitask and work efficiently in a fast-paced environment is required.
  • Willingness to relocate to Athens, Greece with relocation costs covered is required.
  • A positive attitude and passion for customer service are required.

Benefits

  • Competitive monthly salary.
  • Fully paid relocation package.
  • Fully paid training.
  • Airport pick-up.
  • Two extra salaries per year.
  • Health insurance.
  • Continuous support before and during the stay in Greece.

Interested in this position?

Apply directly on the company website

Apply Now

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