Croatian Reservations Agent Booking.com - Free Accommodation - Work in Greece

2 days, 9 hours ago
Full-time
Junior
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Assist Croatian-speaking customers with accommodation bookings via phone, email, and chat.
  • Provide accurate information about properties, prices, and Booking.com policies.
  • Manage booking amendments, cancellations, and special requests.
  • Resolve customer inquiries and issues promptly and professionally.
  • Maintain detailed records of customer interactions and bookings in Booking.com's reservation system.
  • Collaborate with team members to deliver high standards of customer service and satisfaction.

Requirements

  • Fluency in Croatian, spoken and written, is required.
  • Proficiency in English is a plus.
  • Experience in reservations, customer service, or the hospitality industry is preferred.
  • Excellent communication and interpersonal skills with a customer-focused attitude.
  • Ability to work well under pressure and handle challenging situations.
  • Willingness to relocate and work in Greece.
  • Ability to work independently and collaboratively within a team.

Benefits

  • Free accommodation is provided.
  • Competitive monthly fully paid relocation package.
  • Monthly performance bonus.
  • Fully paid training.
  • Health insurance.
  • Two extra salaries per year.

Interested in this position?

Apply directly on the company website

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