Croatian Customer Service For Online Media - Work In Greece - Free Accommodation

41 minutes ago
Full-time
Junior
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Respond to customer inquiries about online media services, subscriptions, and content access via phone, email, and chat in Croatian.
  • Provide information about media content, account management, and troubleshooting support.
  • Assist customers with subscription setups, renewals, and technical difficulties.
  • Resolve customer complaints and issues efficiently to maintain high customer satisfaction.
  • Maintain accurate records of customer interactions in the CRM system for quality control and follow-up.
  • Collaborate with internal teams to improve service delivery and the customer experience.
  • Stay updated on online media trends and company services to provide accurate information.

Requirements

  • Fluency in Croatian, both written and spoken, is essential.
  • Knowledge of English is advantageous.
  • Previous customer service experience, preferably in online media or digital content.
  • Excellent communication skills and a customer-first approach.
  • Strong problem-solving skills and ability to handle multiple queries efficiently.
  • Familiarity with subscription-based services is a plus.
  • Familiarity with CRM software is a plus.
  • Ability to work flexible hours, including evenings and weekends if required.
  • Willingness to relocate and work in Greece.

Benefits

  • Free accommodation during the work period in Greece.
  • Competitive monthly salary.
  • Fully paid relocation package.
  • 2 extra salaries per year.
  • Fully paid training.
  • Health insurance.

Interested in this position?

Apply directly on the company website

Apply Now

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