French speaking Fitbit Products Support Specialist in Bulgaria - Relocation pack

6 hours, 26 minutes ago
Full-time
Entry Level
Customer and Technical Support

Mercier Consultancy Group

International recruitment, business consultancy, and business-process-outsourcing company helping companies recruit multilingual employees and outsource customer-service, technical-support, back-office, and related operations across Europe.

Recruitment, staffing, business consulting, and BPO/customer-support outsourcing
51-200

Description

  • Provide customer support to French-speaking Fitbit users by phone, email, and chat.
  • Assist with device setup, syncing, troubleshooting, and account-related enquiries.
  • Explain Fitbit features, applications, and health-tracking capabilities.
  • Resolve technical issues efficiently while maintaining a positive customer experience.
  • Document customer interactions accurately in internal support systems.
  • Collaborate with colleagues and technical teams to deliver timely solutions.

Requirements

  • Fluent French for daily customer communication.
  • English proficiency at B1 level or similar for training and internal communication.
  • Basic understanding of iOS and Android operating systems and features.
  • Demonstrated empathy and a strong desire to help customers.
  • Team-oriented attitude and willingness to contribute to shared goals.
  • Results-oriented approach to personal performance.
  • Friendly and outgoing personality.
  • Interest in long-term employment.

Benefits

  • Company-provided accommodation upon arrival and assistance finding long-term housing.
  • Fully paid training.
  • Attractive salary and a stable position with career development opportunities.
  • Additional health insurance.
  • Access to 50+ benefits and services.
  • Positive international work environment with ongoing support and learning.
  • Employee referral bonuses.

Interested in this position?

Apply directly on the company website

Apply Now

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