Infrastructure Operations Specialist

16 hours, 26 minutes ago
Full-time
Junior
DevOps and Infrastructure
Mercer Advisors

Mercer Advisors

Mercer Advisors provides comprehensive wealth management services, including financial planning, investment management, and family office solutions, aimed at simplifying and enhancing the financial lives of its clients through a holistic and customized...

Capital Markets
251-1K
Founded 1985

Description

  • Continuously monitor infrastructure, cloud platforms, identity systems, networking, and security tooling using centralized monitoring and alerting solutions.
  • Triage alerts, validate impact, and execute documented runbooks and response plans.
  • Act as a first and second line of defense for infrastructure and security alerts and escalate issues based on defined procedures.
  • Coordinate incident response activities and ensure proper handoff to Systems Administrators or Engineering teams.
  • Serve as a second-line escalation point for the Service Desk on infrastructure-related issues.
  • Gather diagnostics, validate issues, and prioritize incidents before escalation.
  • Provide operational support during business-impacting events to help reduce time to resolution.
  • Contribute to improvements in mean time to detect and mean time to respond through disciplined monitoring and response practices.
  • Identify recurring incidents or alert noise and recommend improvements to thresholds, runbooks, and escalation processes.
  • Participate in post-incident reviews and corrective action tracking.

Requirements

  • 2–4 years of experience in IT operations, infrastructure support, NOC, service desk escalation, or similar roles.
  • Strong understanding of enterprise IT environments, including cloud platforms, identity systems, networking, and endpoint fundamentals.
  • Experience working with monitoring, alerting, and incident management tools.
  • Familiarity with structured escalation processes and operational runbooks.
  • Strong documentation, troubleshooting, and communication skills.
  • Working knowledge of ITIL-based service management concepts.
  • Security-first mindset with an understanding of operational risk and compliance considerations.
  • Experience supporting cloud environments such as Azure and/or AWS is preferred.
  • Exposure to infrastructure security tooling and incident response workflows is preferred.
  • Experience working in regulated or audit-driven environments is preferred.
  • Availability to work Monday through Friday from 8 AM to 5 PM, with occasional early or late hours as needed.
  • Ability to record working time daily in the timekeeping system as a non-exempt employee.

Benefits

  • Base pay range of $44 to $50 USD per hour.
  • Eligible for incentive compensation through Mercer Advisors’ incentive compensation programs.
  • Company-paid basic life and AD&D insurance.
  • Company-paid short-term and long-term disability insurance.
  • Medical coverage options including three Cigna plans and Kaiser plans in California.
  • Health Savings Account with company contributions when enrolled in an HDHP.
  • Dental, vision, and dependent care savings benefits.
  • 14 company-paid holidays, including a full week off at Thanksgiving, plus generous paid time off for vacation and sick days.
  • Paid parental leave of 8 weeks, along with family medical leave and adoption assistance reimbursement.
  • 401(k) retirement plan with Traditional and Roth options, employer match, and an after-tax contribution option.
  • Employee assistance, concierge services, pet insurance, and preferred pricing on personalized financial planning and guidance.

Interested in this position?

Apply directly on the company website

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