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Client Support Specialist

3 hours, 2 minutes ago
Pakistan
Full-time
Mid Level
Customer Support
Customer and Technical Support
CRM Salesforce
Apply Now
MediaRadar

MediaRadar

MediaRadar: Revolutionizing ad sales with comprehensive advertising intelligence for media buyers and sellers.

Media
51-250
Founded 2006
$7M raised
View All Jobs 4

Description

  • Provide timely and accurate responses to customer inquiries and technical issues via email, chat, and phone.
  • Troubleshoot and resolve technical problems related to MediaRadar’s suite of products.
  • Manage and resolve support tickets in a timely manner, adhering to SLAs.
  • Serve as the primary point of contact between clients and internal teams (Customer Success, Product, Engineering) to escalate and resolve complex issues.
  • Maintain clear, concise documentation of customer interactions and resolutions within the CRM (Salesforce).
  • Identify recurring customer issues and collaborate with cross-functional teams to address root causes.
  • Document and update support processes to improve efficiency and customer satisfaction.
  • Gather and report customer feedback to Product and Engineering and participate in regular team meetings to stay aligned on client needs and support initiatives.

Requirements

  • 3+ years of experience in a customer support role, preferably within SaaS, technology, or ad-tech environments.
  • Strong problem-solving skills with the ability to troubleshoot complex technical issues.
  • Excellent English communication skills (written and verbal) with the ability to explain technical information clearly.
  • Experience with CRM tools such as Salesforce and similar platforms.
  • Ability to work Eastern Standard Time (EST) hours to support North American clients.
  • Strong organizational skills with a customer-first mindset.
  • Experience working with North American clients in a support or technical troubleshooting capacity (preferred).
  • Familiarity with advertising technology or SaaS-based products (preferred).
  • Experience providing technical support for B2B clients and working in a fast-paced environment (preferred).

Interested in this position?

Apply directly on the company website

Apply Now

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