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Salesforce Business Analyst

23 minutes ago
Australia
Full-time
Mid Level
Business Intelligence Analyst
Business Intelligence
Agile Azure Figma JIRA Kanban Salesforce Scrum
Apply Now
Media.Monks

Media.Monks

Media.Monks is a disruptive global powerhouse connecting content, data, and digital media services to lead brands into a new digital era.

Media
5K-10K
Founded 2001
View All Jobs 100

Description

  • Lead analysis of current-state and future-state business processes using standard Salesforce functionality.
  • Facilitate discovery sessions, interviews, and workshops to elicit, prioritize, and document requirements.
  • Create user stories, acceptance criteria, process flow diagrams, and functional specifications for business and technical audiences.
  • Develop mock-ups and prototypes to validate design concepts and gather early user feedback.
  • Work with the Senior Consultant and Solution Architect to recommend declarative Salesforce solutions.
  • Support backlog grooming and prioritization with the Project Manager and Lead Consultant.
  • Define test scenarios and support System Integration Testing and User Acceptance Testing.
  • Maintain clear communication with stakeholders and manage expectation alignment throughout the project lifecycle.
  • Contribute to training materials, job aids, and functional documentation for end-user training and post-go-live support.

Requirements

  • Bachelor's degree in Business, Information Technology, or a related field.
  • Salesforce Certified Administrator (ADM 201) certification required.
  • 4+ years of experience as a Business Analyst working with the Salesforce platform.
  • Experience with Salesforce clouds such as Sales Cloud, Service Cloud, or Experience Cloud.
  • Proven use of business analysis techniques such as MoSCoW prioritisation, gap analysis, root cause analysis, and requirements traceability.
  • Ability to visualize business processes using BPMN or similar standard notation.
  • Solid understanding of Agile methodologies such as Scrum or Kanban.
  • Experience working within sprint cycles and managing product backlogs.
  • Strong proficiency in declarative Salesforce configuration, including Flows, page layouts, security settings, custom fields, and objects.
  • Familiarity with the core Salesforce data model for at least one major cloud.
  • Experience with testing phases such as SIT and UAT, and tools such as Jira or Azure DevOps.
  • Highly structured, detail-oriented approach to problem-solving and documentation.
  • Proven ability to lead productive meetings and workshops with diverse stakeholders.
  • Ability to quickly learn new business domains and technologies.

Interested in this position?

Apply directly on the company website

Apply Now

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