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Business Intelligence Analyst

2 hours ago
United States
Full-time
Senior
Business Intelligence Analyst
Business Intelligence
Looker Power BI Salesforce Snowflake SQL Tableau
Apply Now
MCG Health

MCG Health

MCG Health, part of the Hearst Health network, independently develops evidence-based clinical guidelines and software solutions to support healthcare organizations in making informed care decisions. Their products are used by over 2,200 clients, includ...

Internet Software & Services
251-1K
Founded 1988
View All Jobs 10

Description

  • Lead the design, governance, and reporting of key Customer Success metrics, including churn, adoption, productivity, and customer health.
  • Build and optimize advanced dashboards and analytic models that forecast retention, growth, and operational performance.
  • Partner with Customer Success leaders to align data strategy, metric definitions, and reporting frameworks with business objectives.
  • Partner with Customer Engagement and Systems teams to analyze and document workflows, identify bottlenecks, and define metrics to measure adoption and impact.
  • Define and document data requirements so system design and reports accurately reflect business processes and metrics.
  • Develop scalable reporting solutions that integrate data from Salesforce, BI platforms, and other systems to measure performance and compliance.
  • Collaborate cross-functionally with Customer Success, Business Systems, and Data Engineering teams to ensure data accuracy, process alignment, and reporting consistency.
  • Manage or support special projects and ad hoc analyses as assigned by leadership.
  • Measure process effectiveness and support scalable, measurable, and efficient Customer Success operations.

Requirements

  • Bachelor’s degree in Business Analytics, Data Science, Statistics, Economics, or a related field.
  • 5+ years of professional experience in business intelligence, analytics, or data strategy.
  • Advanced proficiency in SQL and one or more BI visualization tools, such as Tableau, Looker, or Power BI.
  • Demonstrated experience in workflow analysis, process documentation, and business process redesign.
  • Proficiency in CRM reporting and data model design.
  • Strong analytical, problem-solving, and communication skills.
  • Proven ability to manage multiple projects and prioritize in a fast-paced environment.
  • Ability to collaborate across cross-functional teams and drive consensus around process and data changes.
  • Experience with data warehouse environments such as Snowflake or Redshift is preferred.
  • Familiarity with CRM and CS tools such as Salesforce and Gainsight is strongly preferred.
  • Strong executive communication and presentation skills.
  • Demonstrated ability to manage ambiguity and prioritize in a fast-paced environment.
  • Continuous improvement mindset and a passion for data-driven storytelling are preferred.
  • Experience mentoring junior analysts or data contributors is preferred.

Benefits

  • Remote work.
  • Bonus eligible compensation.
  • Pay range of $84,000–$118,000.
  • Medical, dental, vision, life, and disability insurance.
  • 401(k) retirement plan plus flexible spending and health savings account options.
  • 15 days of paid time off plus additional front-loaded personal days.
  • 14 company-recognized holidays plus paid volunteer days.
  • Up to 8 weeks of paid parental leave plus 10 weeks of paid bonding leave.
  • LGBTQ+ health services.
  • Pet insurance.

Interested in this position?

Apply directly on the company website

Apply Now

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