Senior Staff Product Manager, AI Experience

2 months ago
Full-time
Lead
Product Management
Maven Clinic

Maven Clinic

Maven Clinic provides a digital clinic that supports women and families through various paths to parenthood, including pregnancy, fertility, and infant care, while also helping organizations enhance employee retention and health outcomes.

Health Care Providers & Services
251-1K
Founded 2014
$293M raised

Description

  • Own the member experience surface, including conversational AI, homepage, community, and other non-clinical touchpoints.
  • Lead the AI and conversational experience layer that guides members, answers questions, and routes them to the right care.
  • Define the agentic product architecture for member-facing experiences, including when the system leads, responds, or escalates to clinical support.
  • Establish and iterate on an eval-driven development workflow for AI output quality and performance metrics.
  • Own the community roadmap and drive engagement on an existing surface with real member activity.
  • Build a member-centric view of engagement data across the full experience to identify activation, drop-off, and AI impact.
  • Partner closely with the clinical product team, including Maternity and Fertility, to ensure the AI experience is coherent and effective across programs.
  • Lead the reset toward speed, data-driven iteration, and deep member obsession on the member experience surface.

Requirements

  • 7+ years of product experience, with direct work on consumer-facing products and conversational AI or agentic systems in production.
  • Deep technical fluency in prompt engineering, eval frameworks, RAG, and agent orchestration, with the ability to spec and ship work.
  • Strong consumer product instincts and the ability to build a member experience that feels coherent, trustworthy, and valuable.
  • Strong data skills, including engagement instrumentation, AI quality metrics, and communicating findings across clinical, engineering, and growth teams.
  • Experience owning community or social surfaces is a plus.
  • Clinical empathy and the ability to balance AI-generated health guidance with appropriate rigor.
  • Proven ability to ship 0-to-1 products at high velocity through rapid experimentation and learning.
  • High ownership and comfort defining ambiguous surfaces and being accountable for outcomes.
  • Ability to hold both consumer experience quality and clinical accuracy simultaneously.

Benefits

  • Base salary of $245,000-$340,000 per year.
  • Equity and benefits are included with the role.
  • Employer-covered health, dental, and insurance plan options.
  • Access to Maven’s platform and specialists for mental health, reproductive health, family planning, and pediatrics through Maven for Mavens.
  • Wellness partnerships to support whole-self care.
  • Hybrid work with in-office meals and Work Together Days.
  • 16 weeks of 100% paid parental leave plus a new parent stipend for employees with 1+ year of service.
  • Annual professional development stipend and access to a personal career coach.
  • 401(k) matching for US-based employees with immediate vesting.

Interested in this position?

Apply directly on the company website

Apply Now

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