Manager, Payments Program Governance

1 week, 3 days ago
Full-time
Senior
Project and Program Management
Maven Clinic

Maven Clinic

Maven Clinic provides a digital clinic that supports women and families through various paths to parenthood, including pregnancy, fertility, and infant care, while also helping organizations enhance employee retention and health outcomes.

Health Care Providers & Services
251-1K
Founded 2014
$293M raised

Description

  • Own the end-to-end governance framework for Maven’s payment products.
  • Author, maintain, and socialize payment policies, operating standards, and SOPs.
  • Identify, assess, and mitigate risks related to adjudication accuracy, consistency, compliance, and system changes.
  • Partner with Product, Operations, QA, Legal, Compliance, and Finance to embed governance into decision-making and execution.
  • Serve as an escalation point and subject matter expert for complex adjudication and policy interpretation issues.
  • Track and report governance and risk metrics to drive continuous improvement.
  • Manage and develop team members while building scalable ways of working to support growth.

Requirements

  • 5-7+ years of experience in program governance, payments, operations, healthcare operations, fintech, or a related regulated environment.
  • Proven experience authoring and owning policies, SOPs, and operating standards in high-risk or compliance-driven domains.
  • Strong risk identification and mitigation skills, with experience using QA data, audits, or operational insights to drive improvements.
  • Demonstrated ability to lead complex, cross-functional programs with a high degree of independence and influence.
  • Excellent written and verbal communication skills with the ability to translate complex requirements into clear, actionable guidance.
  • Experience partnering closely with QA, Compliance, Legal, or Audit teams strongly preferred.
  • Prior people management experience.
  • Familiarity with AI.
  • Active work authorization in the US.

Benefits

  • Base salary of $120,000 - $130,000 per year.
  • Equity in addition to base salary.
  • Employer-covered health, dental, and insurance plan options.
  • Access to Maven’s full platform, including mental health, reproductive health, family planning, and pediatrics support.
  • Whole-self care through wellness partnerships.
  • 16 weeks of 100% paid parental leave plus a new parent stipend for employees with 1+ year of tenure.
  • Annual professional development stipend and access to a personal career coach.
  • 401(k) matching for US-based employees with immediate vesting.
  • Flexible hybrid work model with remote options and in-office collaboration days.

Interested in this position?

Apply directly on the company website

Apply Now

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