DA Processing Specialist - Tankers

3 months, 2 weeks ago
Full-time
Junior
Customer and Technical Support
Marcura

Marcura

Marcura specializes in providing innovative solutions that streamline processes in the maritime industry, focusing on the automation of disbursement accounts, crew and supplier payments, and optimizing time spent in port.

Internet Software & Services
251-1K
Founded 2001

Description

  • Communicate clearly and concisely with agents through the RT Ticketing system within SLA requirements.
  • Conduct investigations into complex queries and provide appropriate recommendations or actions to agents.
  • Escalate agent complaints to the Sector Manager when appropriate.
  • Resolve PDA and FDA queries as responses are received into the PDA and IR mailboxes.
  • Ensure PDAs are submitted accurately with proper justification of costs.
  • Verify that FDA costs are accurate, justified, and that any deviations are fully explained.
  • Use available tools to process disbursement accounts in the most efficient manner.
  • Provide feedback on process gaps and improvement opportunities.
  • Support other team members in processing disbursement accounts as needed.

Requirements

  • Graduate degree or MBA.
  • At least 2 years of experience in disbursement accounts.
  • At least 4 years of shipping experience.
  • Ability to understand communications received from agents.
  • Strong written communication skills with the ability to respond clearly and factually.
  • Good analytical skills with an understanding of costs and events related to a port call.
  • Experience assisting other team members in DA processing is desirable.
  • Experience working with vessel operations is desirable.
  • Agency background is desirable.

Interested in this position?

Apply directly on the company website

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