Director, Chapter Relationship Leader (CRL)

1 hour, 10 minutes ago
Full-time
Lead
Project and Program Management
Make-A-Wish America

Make-A-Wish America

Make-A-Wish America focuses on granting life-changing wishes for children with critical illnesses, providing them and their families with renewed strength and hope through the support of generous donations.

Diversified Consumer Services
1K-5K
Founded 1980

Description

  • Conduct comprehensive assessments of chapters and provide actionable recommendations for improvement.
  • Develop and implement tailored strategies to address chapter challenges and opportunities.
  • Analyze financial statements, budgets, and performance metrics to identify trends and optimization opportunities.
  • Streamline chapter operations to improve efficiency, reduce costs, and overall performance.
  • Monitor KPIs to track progress and measure the success of improvement initiatives.
  • Work closely with chapter leadership, department heads, and key stakeholders to align on objectives and drive change.
  • Introduce best practices and benchmarks to support continuous improvement in chapter operations.
  • Collaborate with internal teams, including finance, operations, development, and mission, to execute initiatives.
  • Identify skill gaps with chapter leadership and develop training to strengthen team capabilities.
  • Serve as a critical liaison between the National Office and chapters, communicating opportunities, concerns, and solutions.

Requirements

  • Bachelor’s degree in nonprofit management, business, or a related field preferred.
  • 10+ years of total professional experience.
  • 7+ years of experience in a federated nonprofit organization or environment required.
  • Make-A-Wish chapter leadership experience preferred.
  • Proven experience in nonprofit performance management and/or strategic consulting.
  • Strong knowledge of Microsoft Office applications, including Word, Excel, and Power BI.
  • Effective communication and interpersonal skills.
  • Strong financial acumen with project management and organizational abilities.
  • Knowledge of nonprofit industry best practices and trends.
  • Demonstrated understanding of chapter operations and the day-to-day issues chapter staff and boards face.
  • Ability to identify and resolve conflict and create solutions.
  • Ability to lead and influence through change.
  • Must be authorized to work for any employer in the U.S.; no visa sponsorship provided.
  • Ability to thrive in a dynamic, fast-paced remote environment.
  • Travel to chapters, staff meetings, and conferences required, 20-25%.

Benefits

  • Competitive compensation with a salary range of $115,000 to $144,000 USD.
  • Annual incentive potential.
  • Comprehensive benefits effective day 1, including medical, vision, dental, and wellness coverage.
  • Health Savings Account and Flexible Spending Account options.
  • Health Reimbursement Account fully funded by Make-A-Wish America.
  • 401(k) retirement savings plan with 5% match after one year of service.
  • Paid time off starting at 15 days, plus 10 sick days, 11 paid holidays, 2 volunteer days, and 2 personal days annually.
  • Parental leave and eligibility for Public Service Loan Forgiveness.
  • Employee awards and recognition programs.
  • Individual and leadership development opportunities.
  • Employer-provided laptop, 24" monitor, and docking station/adaptor for new hires.
  • Discounts and special offers for theme parks, events, hotels, concerts, and movie tickets.

Interested in this position?

Apply directly on the company website

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