Director, Chapter Relationship Leader (CRL)

2 weeks, 4 days ago
Full-time
Lead
Project and Program Management
Make-A-Wish America

Make-A-Wish America

Make-A-Wish America focuses on granting life-changing wishes for children with critical illnesses, providing them and their families with renewed strength and hope through the support of generous donations.

Diversified Consumer Services
1K-5K
Founded 1980

Description

  • Conduct comprehensive assessments of chapters and provide actionable recommendations for improvement.
  • Develop and implement tailored strategies to address chapter challenges and opportunities.
  • Analyze financial statements, budgets, and performance metrics to identify trends and optimization opportunities.
  • Streamline chapter operations to improve efficiency, reduce costs, and overall performance.
  • Monitor KPIs to track progress and measure the success of improvement initiatives.
  • Work closely with chapter leadership, department heads, and key stakeholders to align on objectives and drive change.
  • Introduce best practices and benchmarks to support continuous improvement in chapter operations.
  • Collaborate with internal teams, including finance, operations, development, and mission, to execute initiatives.
  • Identify skill gaps with chapter leadership and develop training to strengthen team capabilities.
  • Serve as a critical liaison between the National Office and chapters, communicating opportunities, concerns, and solutions.

Requirements

  • Bachelor’s degree in nonprofit management, business, or a related field preferred.
  • 10+ years of total professional experience.
  • 7+ years of experience in a federated nonprofit organization or environment required.
  • Make-A-Wish chapter leadership experience preferred.
  • Proven experience in nonprofit performance management and/or strategic consulting.
  • Strong knowledge of Microsoft Office applications, including Word, Excel, and Power BI.
  • Effective communication and interpersonal skills.
  • Strong financial acumen with project management and organizational abilities.
  • Knowledge of nonprofit industry best practices and trends.
  • Demonstrated understanding of chapter operations and the day-to-day issues chapter staff and boards face.
  • Ability to identify and resolve conflict and create solutions.
  • Ability to lead and influence through change.
  • Must be authorized to work for any employer in the U.S.; no visa sponsorship provided.
  • Ability to thrive in a dynamic, fast-paced remote environment.
  • Travel to chapters, staff meetings, and conferences required, 20-25%.

Benefits

  • Competitive compensation with a salary range of $115,000 to $144,000 USD.
  • Annual incentive potential.
  • Comprehensive benefits effective day 1, including medical, vision, dental, and wellness coverage.
  • Health Savings Account and Flexible Spending Account options.
  • Health Reimbursement Account fully funded by Make-A-Wish America.
  • 401(k) retirement savings plan with 5% match after one year of service.
  • Paid time off starting at 15 days, plus 10 sick days, 11 paid holidays, 2 volunteer days, and 2 personal days annually.
  • Parental leave and eligibility for Public Service Loan Forgiveness.
  • Employee awards and recognition programs.
  • Individual and leadership development opportunities.
  • Employer-provided laptop, 24" monitor, and docking station/adaptor for new hires.
  • Discounts and special offers for theme parks, events, hotels, concerts, and movie tickets.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Technical Program Manager (TPM)

Armada 201-500 information technology & services

Armada is hiring a remote Technical Program Manager to coordinate complex infrastructure and hardware programs across engineering, construction, operations, IT, and commercial teams.

Agile
22 hours, 26 minutes ago

Analyst, Regulatory Affairs

Oscar 1K-5K Insurance

Oscar is hiring an Analyst, Regulatory Affairs to support the Evidence of Coverage team with regulatory filing coordination and related work for its health insurance operations.

22 hours, 26 minutes ago

TMF Lead II (LATAM)

Precision For Medicine 1K-5K Pharmaceuticals

Precision Medicine Group is seeking an experienced Trial Master File Lead II to help establish a new LATAM regional function and maintain high-quality study TMFs across multiple clinical projects.

22 hours, 26 minutes ago

PXM Delivery Consultant

Valtech 5K-10K Professional Services

Valtech is hiring a PXM Business Consultant / Delivery Consultant in Canada to support retail and apparel clients by translating business needs into data models and deliverables for product experience management work.

Agile ERP SAP
22 hours, 41 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers