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Senior Customer Delivery Specialist – West Coast (United States)

2 months, 2 weeks ago
United States
Full-time
Senior
Customer Success
Project and Program Management
Elasticsearch Go Kibana Python
Apply Now
Magnet Forensics

Magnet Forensics

Magnet Forensics provides cutting-edge digital investigation software for cybercrime and digital forensic analysis, supporting global organizations in fighting crime and safeguarding national security.

Internet Software & Services
251-1K
Founded 2009
View All Jobs 18

Description

  • Serve as an escalation point for Technical Delivery Specialists and Engineers.
  • Lead complex, high-impact onboarding engagements for strategic customer accounts.
  • Act as a trusted technical advisor for complex workflows and use cases.
  • Diagnose and resolve complex technical issues, coordinating with Engineering when needed.
  • Identify, communicate, and advocate for product bugs, feature requests, and customer needs.
  • Mentor Technical Delivery Specialists and Engineers and contribute to team best practices.
  • Provide enhanced technical support to customers via ticketing and phone.
  • Plan, deliver, and validate customer onboarding, including technical setup and success checks.
  • Deliver introductory training sessions and walkthroughs for new customers.
  • Assist with customer-facing product documentation and implementation support.

Requirements

  • 3-6 years of experience in a customer-facing role such as technical support, onboarding, training, or customer success.
  • Bachelor of Science in Computer Science or an equivalent field.
  • Must currently reside on the West Coast of the United States.
  • Must hold United States citizenship.
  • Familiarity with Elasticsearch and Kibana.
  • Basic technical troubleshooting skills and willingness to learn complex software products.
  • Strong written and verbal communication skills with the ability to explain technical concepts to non-technical users.
  • Strong organizational skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.
  • Collaborative mindset, eagerness to learn, and ability to prioritize multiple customer engagements simultaneously.
  • 25% travel required for customer engagements and conferences.
  • Experience with Golang, Python, or other development languages is preferred.

Benefits

  • Salary range of $115,000 to $165,000 USD per year.
  • Generous time off policies.
  • Competitive compensation.
  • Healthcare and retirement benefits.
  • Volunteer opportunities.
  • Reward and recognition programs.
  • Employee committees and resource groups.
  • Hybrid-flexible work arrangement with occasional in-person collaboration.

Interested in this position?

Apply directly on the company website

Apply Now

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