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Head of UK Customer Delivery

1 month ago
United Kingdom
Full-time
Executive
Program Manager
Project and Program Management
Apply Now

Lyrebird Health

Lyrebird Health is an AI medical scribe platform for healthcare practitioners that listens during consultations, generates clinical notes and documents, and transfers them into medical records and EMRs. It is built for Australian GPs and specialists and also serves a range of other healthcare professionals.

healthtech
11-50
Founded 2023
$12M raised
View All Jobs 4

Description

  • Build, lead and scale the UK delivery engine and operating model from the ground up.
  • Own every UK implementation end-to-end, from contract signature through to scaled adoption.
  • Design and operationalise the national delivery model and franchise it to regional teams.
  • Define governance, reporting frameworks and escalation structures for UK delivery.
  • Establish customer engagement standards across demos, training, go‑live and support.
  • Ensure every rollout is structured, measurable and reference‑worthy.
  • Operationalise high‑fidelity adoption visibility and reporting across trusts, departments and clinicians.
  • Partner closely with Commercial to ensure pilots convert into long‑term wins.

Requirements

  • Significant experience leading large‑scale NHS deployments (supplier side).
  • Experience running 10+ concurrent NHS trust rollouts.
  • Proven record of building greenfield delivery functions into scalable operations.
  • Deep quantitative orientation and ability to build early‑warning systems and adoption dashboards.
  • Strong understanding of NHS politics, procurement and stakeholder dynamics.
  • History of successful deployments recognised as reference accounts.
  • Direct, precise communication style.
  • High ownership mindset and strong operational discipline.

Interested in this position?

Apply directly on the company website

Apply Now

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