Director, Operations - Provider Performance

2 hours, 44 minutes ago
Full-time
Executive
Business Intelligence
Lyra Health

Lyra Health

Lyra Health is a global leader in mental health benefits, connecting companies and employees to world-class therapists and coaches. Their innovative platform offers fast, reliable access to evidence-based care for organizational well-being.

Health Care Providers & Services
1K-5K
Founded 2015
$627M raised

Description

  • Define and execute a standardized provider performance strategy across all clinical service lines.
  • Lead, mentor, and scale a high-performing operations team while supporting employee development.
  • Partner with Data Analytics to establish systems that measure, track, and predict provider availability, capacity, and performance.
  • Oversee development of operational tools, workflows, and dashboards for clinical managers and executive leadership.
  • Translate performance insights into actionable operational systems and reporting.
  • Advise senior leadership on growth initiatives involving provider availability, network utilization, and productivity.
  • Collaborate with Service Line leaders, Clinical Operations, and Data Analytics on strategic execution.

Requirements

  • 5+ years of hands-on experience designing, scaling, or managing provider performance, clinical productivity, or provider network operations.
  • 15+ years of experience in business operations, management consulting, healthcare operations, or high-growth health technology.
  • 8+ years of direct people management experience, including scaling high-performing teams.
  • Deep knowledge of clinical network operations and provider metrics such as panel management, utilization, and clinical outcomes.
  • Experience scoping analytical frameworks, synthesizing complex data, and translating insights into operational tools and dashboards.
  • Demonstrated ability to build strategic roadmaps and align executives, clinical leaders, and cross-functional teams.
  • Proven success standardizing and scaling complex processes in ambiguous environments.
  • Passion for expanding access to high-quality, evidence-based mental health care.

Interested in this position?

Apply directly on the company website

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