Client Support Specialist - Billing

4 hours, 23 minutes ago
Full-time
Junior
Customer and Technical Support
Lyra Health

Lyra Health

Lyra Health is a global leader in mental health benefits, connecting companies and employees to world-class therapists and coaches. Their innovative platform offers fast, reliable access to evidence-based care for organizational well-being.

Health Care Providers & Services
1001-5000
Founded 2015
$627M raised

Description

  • Serve as a billing liaison between clients and Lyra, resolving inquiries by phone and email while meeting productivity goals.
  • Follow up on returned claims and support other billing activities.
  • Keep clients informed of billing and payment status.
  • Partner with internal billing and customer success teams to resolve client cases.
  • Troubleshoot client account issues and coordinate with provider support to help clients use health plan benefits.
  • Collaborate with technical teams to identify bugs and improve the client and provider experience.
  • Work the scheduled Monday–Friday, 9:30 a.m.–6:00 p.m. PT shift and holidays as needed.

Requirements

  • 1+ years of healthcare billing customer service experience.
  • Ability to work independently, manage daily tasks with urgency, and maintain strong attention to detail.
  • Excellent written and verbal communication skills.
  • Experience in healthcare or medical billing (preferred).
  • Experience with bank reconciliation, payment posting, patient billing, and interpreting EOBs (preferred).
  • Experience with Zendesk, Salesforce, and/or JIRA (preferred).
  • Collaborative, client-focused approach to removing barriers to care.

Interested in this position?

Apply directly on the company website

Apply Now

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