Customer Support Intern

4 hours, 21 minutes ago
Internship
Entry Level
Customer and Technical Support
Kpler

Kpler

Kpler provides a comprehensive platform for global trade intelligence, offering real-time data and analytics that empower businesses to plan, grow, and operate sustainably across various commodities and markets.

Professional Services
201-500
Founded 2014

Description

  • Assist customers with inquiries across available support channels.
  • Investigate issues and provide clear, accurate, and timely responses.
  • Develop knowledge of Kpler’s products, features, and services.
  • Troubleshoot basic technical and product issues, escalating complex cases as needed.
  • Maintain detailed records of customer interactions and resolutions.
  • Identify recurring customer issues and share trends with the wider team.
  • Collaborate with Product, Engineering, Sales, and Customer Success to resolve reported issues and follow up effectively.
  • Create and improve internal documentation, FAQs, and knowledge-base content.
  • Support customer support administrative and operational tasks.
  • Use customer feedback and interactions to strengthen product and support knowledge.

Requirements

  • Strong written and verbal English communication skills.
  • Customer-focused mindset and genuine interest in helping others.
  • Strong problem-solving, analytical, and attention-to-detail skills.
  • Comfort with technology and ability to learn new software applications.
  • Ability to follow processes accurately, prioritize work, and manage time effectively.
  • Positive, proactive, collaborative attitude and willingness to learn from feedback.
  • Recently completed degree in Business, Information Technology, Computer Science, Communications, or a related field (preferred).
  • Previous experience in customer service, support, administration, or a technology-related environment (preferred).
  • Familiarity with SaaS products, CRM systems, ticketing platforms, or other support tools (preferred).
  • Basic understanding of APIs, technical troubleshooting, or software products, and interest in technology or the maritime industry (preferred).

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Senior Billing Escalations Agent [2638-049925]

LevelUp 51-200 Internet Software & Services

LevelUp is hiring a Senior Billing Escalations Representative to resolve complex customer billing issues, support frontline teams, and maintain effective queue operations in a remote support environment.

ERP NetSuite Salesforce
3 hours, 36 minutes ago

Client Support Specialist - Billing

Lyra Health 1001-5000 Health Care Providers & Services

Lyra Health is hiring a Client Support Specialist to help clients access mental health care by resolving billing, account, and health-plan benefit issues.

JIRA Salesforce
4 hours, 21 minutes ago

Virtual Care Advocacy, Tier 1 (January Cohort)

Included Health 1001-5000 Insurance

Join Included Health as a Virtual Care Advocate, serving as members’ first point of contact to resolve virtual-care needs and connect them with the appropriate care and support services.

HIPAA
4 hours, 21 minutes ago

Entry-Level - Customer Service – Booking Hotels | Work From Home

Join Destination Knot as a remote Customer Service Representative, helping clients research, select, and book hotel accommodations that meet their travel needs.

22 hours, 21 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers