Online Support Representative (Remote)

9 hours, 37 minutes ago
Contract
Mid Level
Customer and Technical Support
Luxury Presence

Luxury Presence

Luxury Presence is a premier provider of real estate websites and digital marketing services tailored for high-grossing agents, teams, and brokers. They combine tech talent with real estate expertise to set a new standard for elite luxury real estate w...

Real Estate
501-1000
Founded 2015
$5M raised

Description

  • Respond to customer requests accurately and promptly through Salesforce chat and email.
  • Identify customer needs and guide clients in using product features.
  • Execute website-related requests for live clients.
  • Investigate, test, and reproduce product issues and concerns.
  • Provide clients with frequent updates by email.
  • Escalate technical issues to the Product team.
  • Share feature requests and effective workarounds with teammates.
  • Gather customer feedback and communicate it to Product, Sales, and Marketing teams.
  • Assist with training junior Customer Support Specialists and support teammates.

Requirements

  • Experience as a Technical Customer Support Specialist or in a similar technical customer support role.
  • Understanding of website front-end and back-end systems.
  • Experience with help desk software, remote support tools, and online collaboration tools, including Salesforce, Slack, Asana, HubSpot, Google Drive, ChatGPT, Coda, Canva, and Claude.
  • Understanding of CRM systems.
  • Excellent communication, problem-solving, multitasking, and resourcefulness skills.
  • Ability to educate clients on product features and guide them to effective solutions.
  • Patience handling complex cases involving live client websites.
  • Technical knowledge of CMS platforms, HTML, CSS/SCSS, JavaScript, and databases (preferred).
  • Degree in Information Technology, Computer Science, or a related field, or equivalent practical experience (preferred).
  • Current residency in the Philippines; willingness to work assigned graveyard shifts 5 days per week, 9 hours per day including a one-hour meal break; own computer, valid government ID, bank account, stable 100 Mbps internet plus backup connection, and reliable power supply.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Remote | Customer Support | Cruise Specialist

Aisle and Abroad Travel & Tourism

Join the travel team as an entry-level Customer Support Cruise Specialist, helping clients plan cruises and manage reservations for a smooth booking experience.

6 hours, 37 minutes ago

Remote | Customer Service Representative -Hotel Reservations | Entry-Level

Aisle and Abroad Travel & Tourism

Join a hotel reservations team as a remote Customer Service Representative, helping clients book and manage accommodations while providing professional support from a home office.

6 hours, 37 minutes ago

Remote | Customer Service Representative -Hotel Reservations | Entry Level

Aisle and Abroad Travel & Tourism

Join the company as a remote Customer Service Representative to help clients book and manage hotel reservations while providing responsive, accurate support from a home office.

6 hours, 37 minutes ago

Remote | Customer Service Booking Coordinator | Entry Level

Aisle and Abroad Travel & Tourism

Join the company as a remote Customer Service Booking Coordinator, supporting clients by managing scheduling and reservation requests from initial inquiry through confirmation.

6 hours, 37 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers