Patient Access Liaison

20 hours, 53 minutes ago
Full-time
Junior
Customer and Technical Support
Lux Infusion

Lux Infusion

LUX Infusion is a specialty infusion clinic in Anchorage, AK, providing high-quality IV infusion treatments and injectable therapies in a luxurious setting, offering a safe and convenient alternative to hospital-based care.

Health Care Providers & Services
1-10
Founded 2022

Description

  • Monitor monthly insurance eligibility and authorization status for assigned active patients.
  • Review CareTend queues and confirm authorizations are current and on file before service delivery.
  • Identify coverage changes and obtain updated insurance or clinical documentation from patients, sales teams, and physicians.
  • Notify Reimbursement Specialists when new benefits verification or prior authorizations are needed.
  • Serve as the primary point of contact for patients, providers, and field partners on benefits and authorization questions.
  • Collaborate with reimbursement, nurse coordination, pharmacy operations, and data entry teams to move cases forward.
  • Communicate potential delays proactively to downstream teams.
  • Document patient, provider, and internal communications accurately in systems of record.
  • Track referral status, volume, and workload metrics to organize daily work and meet service goals.
  • Support PAL-Pending duties as needed to ensure intake coverage and continuity.

Requirements

  • 1–3 years of experience supporting patient referrals, prescription services, or reimbursement in infusion or specialty therapies.
  • Experience delivering high-quality customer service to patients and healthcare providers.
  • Familiarity with electronic health records or pharmacy patient management systems.
  • Proficiency in medical or pharmacy terminology.
  • Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.
  • Moderate proficiency in Microsoft Office (Word, Excel, PowerPoint).
  • High school diploma or equivalent; bachelor’s degree preferred.
  • Willingness to travel up to 5% as needed.
  • Experience supporting prescribers, patients, and field teams in infusion or specialty therapy environments (preferred).
  • General understanding of insurance benefits, payer requirements, and verification processes (preferred).
  • Familiarity with infusion therapy workflows and patient needs (preferred).

Benefits

  • $23.00 to $30.00 per hour, based on experience.
  • Remote work location.
  • Monday–Friday schedule, 8:30 AM–5:00 PM CST or EST.
  • Purpose-driven work with direct patient impact.
  • Patient-first, collaborative intake environment.
  • Close partnership with clinical, reimbursement, and pharmacy teams.
  • Opportunities to grow your expertise while supporting meaningful care journeys.

Interested in this position?

Apply directly on the company website

Apply Now

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