Store Manager - Green Hills

1 day, 12 hours ago
Full-time
Mid Level
Operations
LUSH

LUSH

Lush, founded in 1995 in Poole, Dorset, is a pioneering beauty company known for innovative products like bath bombs, shower jellies, and solid shampoo bars. With a focus on fresh, organic ingredients and a strong stance against animal testing and exce...

Personal Products
1K-5K
Founded 1995

Description

  • Recruit and build the store team.
  • Train and develop the management team.
  • Train and develop staff on brand, product, and service.
  • Drive daily sales goals and improve KPIs through business planning and execution.
  • Oversee customer experience, staff experience, and operational excellence.
  • Educate customers and staff on brand values and community-facing brand initiatives.
  • Develop product knowledge and provide informed product recommendations.
  • Coach, support, and develop team members through feedback and career development plans.
  • Promote diversity, equity, inclusion, and belonging within the team and hiring process.
  • Manage policies, compliance, inventory, merchandising, scheduling, and labor budgets.

Requirements

  • 3-5 years of experience managing in a retail environment.
  • Strong HR skills in hiring, scheduling, training, conflict resolution, and performance management.
  • Excellent listening and communication skills.
  • Excellent analytical, critical thinking, and troubleshooting skills.
  • Excellent organization and time management skills.
  • Strong customer service, supervisory, and sales skills.
  • Knowledge and interest in skincare, natural beauty, and ethical business.
  • Ability to work flexible hours, including holidays, evenings, and weekends.
  • Experience with consultation-based customer service models preferred.
  • Proficiency in Excel and Microsoft Office, with ability to adapt to other systems as needed.
  • Experience in cross-cultural collaboration and DEIB or social justice training preferred.
  • Fluency in Spanish, French, or other languages preferred.

Benefits

  • $61,250 USD annual pay.
  • 50% employee discount on all products.
  • Fun and unconventional store atmosphere that encourages individualism.
  • Opportunity for growth and promotion from within.

Interested in this position?

Apply directly on the company website

Apply Now

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