Patient Onboarding Associate- Call Center

13 hours, 8 minutes ago
Part-time
Entry Level
Customer and Technical Support
Luna Physical Therapy

Luna Physical Therapy

Luna Physical Therapy is the premier in-home physical therapy platform, providing personalized care covered by insurance. With a focus on geriatrics, orthopedics, and sports medicine, Luna revolutionizes outpatient therapy by offering convenient and sa...

Health Care Providers & Services
251-1K
Founded 2018

Description

  • Deliver customer service in a fast-paced, metrics-driven call center environment.
  • Manage patient registration, scheduling, and rescheduling.
  • Communicate with patients and healthcare providers by phone and email.
  • Collect and document patient demographics, medical history, insurance, and appointment information.
  • Provide empathetic, solution-focused patient support and guidance.
  • Navigate multiple systems for data entry, screen sharing, and patient assistance.
  • Adapt to changing processes, technology, and business priorities.
  • Work independently while maintaining productivity, accountability, schedule adherence, and performance standards.

Requirements

  • At least 1 year of office administration experience.
  • At least 1 year of call center, contact center, or other high-volume call experience preferred.
  • High school diploma or equivalent.
  • Strong customer service, interpersonal, and communication skills.
  • Proficiency with Google Suite.
  • Highly detail-oriented and able to multitask in a fast-paced environment.
  • Must be authorized to work in the United States without restriction.
  • Reliable high-speed internet and a backup internet connection are required.
  • Must reside outside a 50-mile radius of Luna’s Nashville office for fully remote eligibility.
  • Must reside in an eligible hiring location, including AR, KY, MS, SC, WV, select Virginia locations, AL, FL, GA, ID, MI, MO, IN, NJ, OH, TX excluding Houston, TN, or WI.

Benefits

  • Consistent fixed schedules with part-time shift options and no weekend shifts for Shift 1.
  • Hybrid or remote work options.
  • Medical, dental, and vision benefits beginning the first month after starting.
  • 401(k) plan.
  • Employee referral program.
  • Growth opportunities and a collaborative, supportive work environment.

Interested in this position?

Apply directly on the company website

Apply Now

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