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Patient Onboarding Associate- Call Center

23 hours, 44 minutes ago
United States
Full-time
Entry Level
Customer Support
Customer and Technical Support
Apply Now
Luna Physical Therapy

Luna Physical Therapy

Luna Physical Therapy is the premier in-home physical therapy platform, providing personalized care covered by insurance. With a focus on geriatrics, orthopedics, and sports medicine, Luna revolutionizes outpatient therapy by offering convenient and sa...

Health Care Providers & Services
251-1K
Founded 2018
View All Jobs 5

Description

  • Deliver customer service in a fast-paced, metrics-driven call center environment.
  • Manage patient registration, scheduling, rescheduling, and communications with healthcare providers.
  • Collect and document patient demographics, medical history, insurance, and appointment information accurately.
  • Handle inbound and outbound calls and emails with empathetic, solution-focused support.
  • Use multiple systems at once for data entry, screen sharing, and patient guidance.
  • Adapt to changing processes, technology, and business priorities.
  • Work independently in a remote environment while maintaining productivity, accountability, and schedule adherence.
  • Maintain a distraction-free home workspace with reliable high-speed internet.
  • Meet quality, productivity, and performance expectations.

Requirements

  • 1 year of office administrative experience required.
  • 1 year of call center or other high-call-volume experience preferred.
  • Strong customer service and interpersonal communication skills.
  • Proficiency with Google Suite.
  • Highly detail-oriented.
  • Ability to multitask in a fast-paced work environment.
  • High school diploma or equivalent.
  • Must be authorized to work in the U.S. without restriction.
  • Reliable high-speed internet and a backup internet option are required for this remote role.
  • Must reside in an approved U.S. state; fully remote candidates must live outside a 50-mile radius from the Nashville office.

Benefits

  • Consistent fixed schedule with part-time shift options.
  • Hybrid/remote work.
  • Medical, dental, and vision benefits starting on the first of the month after hire.
  • 401(k) plan.
  • Employee referral program.
  • Realistic growth opportunities.
  • Supportive, collaborative work environment.

Interested in this position?

Apply directly on the company website

Apply Now

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