Patient Onboarding Associate- Call Center (part time hours)

3 weeks, 3 days ago
Part-time
Entry Level
Customer and Technical Support
Luna Physical Therapy

Luna Physical Therapy

Luna Physical Therapy is the premier in-home physical therapy platform, providing personalized care covered by insurance. With a focus on geriatrics, orthopedics, and sports medicine, Luna revolutionizes outpatient therapy by offering convenient and sa...

Health Care Providers & Services
251-1K
Founded 2018

Description

  • Deliver exceptional customer service in a fast-paced, metrics-driven call center environment.
  • Manage patient registration, scheduling, rescheduling, and healthcare provider communications.
  • Accurately collect and document patient demographics, medical history, insurance, and appointment information.
  • Handle inbound and outbound calls and emails while providing empathetic, solution-focused support.
  • Navigate multiple systems simultaneously to perform data entry, screen sharing, and patient guidance.
  • Adapt to changing processes, technology, and business priorities.
  • Work independently in a remote environment while maintaining productivity, accountability, and schedule adherence.
  • Maintain a distraction-free home workspace with reliable high-speed internet.
  • Meet established quality, productivity, and performance expectations.

Requirements

  • 1 year of office admin experience required.
  • 1 year of call center or other high-volume call experience preferred.
  • Demonstrated customer service and interpersonal communication skills.
  • Proficiency with Google Suite.
  • Strong attention to detail.
  • Ability to multitask in a fast-paced work environment.
  • High school diploma or equivalent.
  • Must be authorized to work in the U.S. without restriction.
  • Reliable high-speed internet and a backup internet option required for this remote role.
  • Must reside in an eligible U.S. state and, for fully remote eligibility, outside a 50-mile radius of the Nashville office.

Benefits

  • Part-time hours with a consistent, fixed weekly schedule.
  • Flexible part-time shift options.
  • Work-life balance with schedule stability.
  • Fun, collaborative, and supportive work environment.
  • Opportunity to join a fast-growing, innovative company.
  • Realistic growth opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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