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Service Supervisor, Rutherford (2nd Shift)

6 minutes ago
United States
Full-time
Lead
Customer Support
Customer and Technical Support
Apply Now
Lucid Motors

Lucid Motors

Lucid Motors is a pioneering electric vehicle manufacturer that offers luxury and performance-driven cars, including the award-winning Lucid Air and the upcoming Lucid Gravity SUV. With a focus on innovation, sustainability, and design, Lucid is redefi...

Automotive
1K-5K
Founded 2007
View All Jobs 40

Description

  • Support the service manager in the day-to-day operations of the Lucid Service Center.
  • Manage and develop service team members across customer service, reporting, and repairs.
  • Evaluate employee performance and provide consistent feedback to drive results.
  • Participate in selecting, training, and developing service employees.
  • Ensure work orders are detailed, complete, and properly filled out.
  • Monitor the flow of work to help deliver the best possible customer experience.
  • Manage timecards and schedules for service center team members.
  • Address client concerns and complaints quickly and professionally.
  • Ensure the team delivers a high level of customer experience and maintains strong client and vendor relationships.
  • Delegate service tasks, oversee vehicle repair progress, and confirm timely return of client vehicles.
  • Monitor employee work, provide guidance and ongoing training, and perform quality control checks on completed vehicles.
  • Resolve people and safety issues in collaboration with Human Resources and other teams.

Requirements

  • Automotive service experience, including understanding of KPIs such as CSI, Repair Completion Time, Days Down, and PDI Completion/Turnaround time.
  • Learning agility.
  • Willingness to take on more responsibility and develop into a management position.
  • Self-starter with curiosity and a desire to review processes and implement changes.
  • Working knowledge of company policies, protocols, and processes.
  • Exceptional ability to collaborate, motivate, and lead individuals, groups, and vendors.
  • Verifiable track record of excellence in customer service.
  • Willingness to assist with repairs as needed.
  • Strong organization and the ability to drive continuous improvement in a fast-moving environment.
  • Excellent written and verbal communication skills, with the ability to work independently and collaboratively.
  • Ability to analyze and interpret internal reports.
  • Advanced ability to use basic computer applications such as Microsoft Office and learn proprietary DMS software.
  • Ability to travel on an as-needed basis.
  • Willingness to complete Lucid-provided CPR training after hire.
  • Valid driver’s license with no suspensions within the past year.
  • If under 21, must have held a driver’s license for at least 3 years and complete Lucid training upon hire.
  • Preferred: AA/BS in Automotive Technology or Business Management, or equivalent work experience.
  • Preferred: Knowledge of HV systems, LV systems, and EV powertrains.
  • Preferred: Start-up experience or experience in similarly fast-paced environments.
  • Preferred: Previous OEM-specific EV experience and training.
  • Preferred: ASE certifications.
  • Preferred: EPA 609 certification.

Benefits

  • Base pay range of $97,700 to $134,310 annually.
  • Medical, dental, and vision insurance.
  • Life and disability coverage.
  • Paid time off and paid holidays.
  • 401(k) retirement plan.
  • Eligibility for Lucid’s equity program.
  • Eligibility for a discretionary annual cash incentive program.

Interested in this position?

Apply directly on the company website

Apply Now

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