Director, Professional Services — North America

2 weeks, 6 days ago
Full-time
Executive
Sales and Business Development
Dragos

Dragos

Dragos is an industrial cybersecurity company focused on safeguarding civilization by securing industrial assets across vertical industries. Their integrated software platform provides critical visibility into ICS and OT networks, enabling clients in p...

Professional Services
251-1K
Founded 2016
$438M raised

Description

  • Directly manage North America-based consultants, incident response practitioners, and penetration testers.
  • Set performance expectations, provide continuous feedback, and develop individualized growth plans.
  • Oversee service delivery quality and consistency across engagements.
  • Partner with Practice Leads to monitor execution, identify quality gaps, and standardize methodologies.
  • Track team utilization, manage staffing levels, and address capacity gaps proactively.
  • Manage operational budgets, resource allocation, and financial risk escalation.
  • Establish measurable goals and maintain an ongoing performance management cadence.
  • Collaborate with regional sales leadership on service positioning, sales calls, and direct account support.
  • Resolve scheduling, task allocation, and other operational issues at the appropriate level.
  • Foster a learning culture by ensuring access to training and resources.

Requirements

  • Experience delivering or leading cybersecurity work in OT/ICS environments, such as energy, utilities, manufacturing, or oil and gas.
  • Proven track record leading and developing professional services or consulting teams.
  • Deep experience in consulting, incident response, and/or penetration testing delivery and methodologies.
  • Demonstrated ability to establish quality standards, monitor execution, and drive process improvement.
  • Experience tracking and managing operational budgets and financial accountability.
  • Strong ability to collaborate with sales organizations and understand customer journey and account dynamics.
  • Ability to create positive team environments, mentor practitioners, and drive engagement and retention.
  • Strong organizational and project management skills with the ability to resolve operational challenges efficiently.
  • Experience managing geographically distributed teams or working in complex matrix organizations.
  • Background check required as a condition of employment.

Benefits

  • Salary of $205,000.
  • Competitive equity package.
  • Comprehensive benefits plan.
  • Remote-first work environment.
  • Equal opportunity employer status.

Interested in this position?

Apply directly on the company website

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