Developer Success Engineer

1 hour, 11 minutes ago
Full-time
Mid Level
Technical Writing and Documentation
Loop Returns

Loop Returns

Loop Returns is a return management platform that revolutionizes the post-purchase experience, saving time and money for ecommerce brands while driving customer loyalty.

Internet Software & Services
51-250
Founded 2017
$125M raised

Description

  • Guide external developers through Loop's APIs and help them plan integrations before building begins.
  • Set up and maintain sandbox environments for integration partners to build and test against Loop's platform.
  • Support developers with testing and validation before integrations go live with a client.
  • Troubleshoot integration issues and work with internal Engineering and Product teams to unblock external developers.
  • Create and maintain client-facing technical documentation, including API guides, integration walkthroughs, and troubleshooting resources.
  • Partner with the Onboarding team to train and launch new Loop Anywhere clients from kickoff through go-live.
  • Collect and communicate feedback from external developers to Product and Engineering to inform platform improvements.

Requirements

  • 2-4 years of experience as a software engineer with exposure to APIs, integrations, and developer-facing platforms.
  • Comfort working with modern web stacks; PHP/Laravel experience is a plus.
  • Ability to write clear technical documentation, including API references, step-by-step guides, and tutorials.
  • Familiarity with e-commerce ecosystems and hands-on experience with webhooks, event-driven patterns, or third-party integrations.
  • Strong ability to work directly with developers and translate technical complexity into actionable guidance.
  • Curiosity about AI tooling and how it can improve the developer experience.
  • High standards, direct communication, early help-seeking, and ownership in the face of setbacks.
  • Examples of learning from mistakes, asking for help, and growing through feedback.
  • Must be located in the United States.

Interested in this position?

Apply directly on the company website

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