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Implementation Specialist

3 weeks, 1 day ago
United States
Full-time
Junior
Implementation Engineer
Customer and Technical Support
Agile
Apply Now
Lone Wolf Technologies

Lone Wolf Technologies

Lone Wolf Technologies offers a complete real estate software suite for brokerages and agents, connecting real estate and technology to simplify transactions and operations.

Internet Software & Services
251-1K
Founded 1989
View All Jobs 12

Description

  • Implement coordinated project plans for client implementations, conversions, and other professional services engagements across the Lone Wolf platform suite.
  • Provide product training, pre-sales and post-sales application support, and escalated application support in line with internal guidelines and policies.
  • Perform thorough needs assessments and requirements-gathering activities.
  • Provide regular internal and external status updates that highlight accomplishments and risks.
  • Work directly with key client leads to advise on software configuration.
  • Use knowledge of Lone Wolf software and customer environments to consult agencies on best practices.
  • Partner with the Business Solutions Consultant team to support a smooth transition from implementation to feature adoption and utilization.
  • Provide guidance on data extracts from the Lone Wolf application so clients can use third-party APIs.
  • Track project work to ensure implementations stay on time and within budget.
  • Participate in internal UAT activities as required.

Requirements

  • A degree in Advertising, Accounting, Business, or a related field.
  • 1-3 years of experience in client services, training, or consulting.
  • Exceptional project planning skills and the ability to multi-task.
  • Proven track record in providing in-house and remote training.
  • Proven ability to meet and exceed service standards and KPIs.
  • Demonstrated ability to independently manage multiple projects and resolve issues.
  • Excellent written, verbal, and presentation skills.
  • Outstanding client relationship skills.
  • Experience working with Product and QA to troubleshoot, test, and improve products.
  • Prior experience with agency systems or related software/applications preferred.

Interested in this position?

Apply directly on the company website

Apply Now

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