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Senior Enterprise Customer Success Manager (CSM)

5 days, 2 hours ago
United States, Canada
Full-time
Senior
Customer Success Manager
Customer and Technical Support
CI/CD Docker GitHub HubSpot Notion
Apply Now
LocalStack

LocalStack

LocalStack provides a local development and testing environment that emulates over 100 AWS services, enabling developers to build and test cloud applications offline with high fidelity and faster feedback loops, ultimately streamlining the development ...

Internet Software & Services
11-50
Founded 2021
View All Jobs 11

Description

  • Operate as a strategic partner to customers by leading success planning and aligning on business goals.
  • Ensure customers realize measurable value from the platform through active adoption of core use cases.
  • Maintain gross revenue retention above 90% by identifying and mitigating risks ahead of renewal.
  • Continuously identify and pursue expansion opportunities through account insight and customer engagement.
  • Manage a portfolio of enterprise accounts with structured, forward-looking engagement plans.
  • Coordinate cross-functionally with TAMs, Sales, and Product to support customer outcomes.
  • Lead renewal conversations, QBRs, and value discussions with executive stakeholders.
  • Navigate complex enterprise organizations, including DevOps, platform, and infrastructure teams.
  • Engage credibly with engineering stakeholders on cloud infrastructure, CI/CD workflows, and developer tooling concepts.

Requirements

  • 7+ years of experience in Customer Success managing large enterprise customers, preferably in developer tooling or DevOps-focused SaaS.
  • Experience managing 10-20 enterprise accounts.
  • Experience working with IC to C-level stakeholders.
  • Demonstrated ability to navigate complex engineering organizations, including DevOps, platform, and infrastructure teams.
  • Proven track record of driving strong retention outcomes, such as GRR, and expanding customer value through adoption and strategic account planning.
  • Technically fluent with familiarity in cloud infrastructure, CI/CD workflows, and developer tooling concepts; no coding required.
  • Experience using HubSpot and other CS/CRM platforms.
  • Experience in a high-growth startup or scale-up environment, preferred.
  • Executive presence to lead renewal conversations, QBRs, and value discussions.

Benefits

  • Fully remote work environment.
  • Competitive salary.
  • OTE range of $152,000-$220,000 per year for US-based candidates, based on experience, location, and skills.
  • Annual company retreat.
  • 2 extra company-wide holidays.
  • Unlimited PTO.
  • 401(k) and private medical coverage.
  • Friendly and inclusive workplace culture with community guilds and online company events.

Interested in this position?

Apply directly on the company website

Apply Now

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