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Customer Support Analyst, Argentina

1 month ago
Argentina
Contract
Junior
Customer Support
Customer and Technical Support
Apply Now
Loadsmart

Loadsmart

Loadsmart is a logistics solutions provider automating freight transportation with innovative technology to move more efficiently.

Air Freight & Logistics
251-1K
$346M raised
View All Jobs 15

Description

  • Provide timely and effective responses to customer inquiries and issues across multiple channels.
  • Own and resolve complex logistics and SaaS customer issues.
  • Gain functional and technical understanding of SaaS products, including setup, configuration, and third-party integrations.
  • Log, track, and follow up on customer issues in the ticketing system, ensuring proper escalation paths.
  • Collaborate with Product and Engineering to document and escalate bugs and feature requests.
  • Develop and maintain internal knowledge bases and customer help center content.
  • Identify recurring customer issues and proactively suggest process improvements.
  • Ensure customer issues are resolved efficiently and that customers receive clear follow-up communication.

Requirements

  • 2+ years of experience in customer support for SaaS companies.
  • 2+ years of experience in logistics, TMS, or a similar field.
  • Advanced written and spoken English and Spanish communication skills.
  • Experience using ticketing systems, with Zendesk preferred.
  • Strong analytical, troubleshooting, and problem-solving skills.
  • Ability to assess and prioritize urgent or potentially urgent issues.
  • Confidence communicating with customers, including when delivering unfavorable news.
  • Proven ability to learn and master new products quickly.
  • Experience creating educational content for customer help centers.
  • Ability to build and maintain an internal knowledge base to support internal teams.
  • Customer-focused mindset with a commitment to delivering an outstanding experience.
  • Proactive, initiative-driven approach to learning and improvement.

Benefits

  • Competitive base salary.
  • Extremely competitive equity package.
  • Unlimited PTO and sick days through Loadie Time Off.
  • Remote work based in Argentina.
  • Equal opportunity employer with a diverse and inclusive culture.

Interested in this position?

Apply directly on the company website

Apply Now

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