LivePerson

LivePerson is a global leader in Conversational AI, offering real-time intelligent customer engagement solutions through their platform, LiveEngage, for over 18,000 clients worldwide.

Internet Software & Services

Information Technology

1K-5K (1540)

Founded 1995

14 open positions

Links

View All Jobs

Support Engineer III

3 months, 3 weeks ago

India

Full-time

Senior

Technical Support Engineer

Customer and Technical Support

Grafana HTML Java JavaScript Kibana Splunk SQL

Apply Now

LivePerson

LivePerson is a global leader in Conversational AI, offering real-time intelligent customer engagement solutions through their platform, LiveEngage, for over 18,000 clients worldwide.

Internet Software & Services

1K-5K

Founded 1995

View All Jobs 14

Description

Work US hours from 5:00 PM to 3:00 AM IST, including breaks, and provide support for high-severity issues.
Serve as the senior technical focal point for customer issues and own assigned cases through resolution within SLA targets.
Troubleshoot complex platform issues end to end across customer-facing and backend systems.
Act as a liaison between customers, Product Management, R&D, and other business units to resolve technical problems.
Serve as a Subject Matter Expert for LivePerson products and collaborate with product developers to strengthen support knowledge and troubleshooting methods.
Analyze recurring issues and recommend process improvements, tooling requirements, and support enhancements.
Mentor and educate global team members to improve overall team performance.
Communicate with enterprise customers by phone and email, including managing technical bridges during critical incidents.
Participate in on-call duty, overtime, and possible travel as needed.

Requirements

5-7 years of related experience.
Ability to read and understand Java, JavaScript, and HTML code.
Proficiency with SQL.
Experience analyzing, troubleshooting, and resolving deep, complex technical issues.
Knowledge of web technologies and protocols.
Ability to troubleshoot backend systems supporting a SaaS/cloud platform end to end.
Excellent oral and written communication skills in fluent English.
Experience communicating with enterprise customers via calls and emails, including managing technical bridges in urgent situations.
Resilience to work in a stressful, fast-moving environment with tight timelines.
Experience working with cross-functional teams and influencing others toward cooperation and action.
Ability to work on-call for high-severity issues.
Comfortable in an ambiguous, ever-changing environment and self-directed in learning new technologies.
Basic understanding of object-oriented languages and server-side scripting.
Experience with SaaS/cloud infrastructure, network and web protocols, web and app servers, big data and analytics, event processing, and security/authorization principles.
Experience using monitoring and logging tools such as Grafana, Graphite, Kibana, and Splunk.
Bachelor’s degree in Information Science, Information Technology, Computer Science, Engineering, or Mathematics is an advantage.

Benefits

15 days of personal time off, plus 6 casual days and 6 sick days.
Medical insurance with an 8 lakh family floater covering the employee, spouse, up to 3 children, and parents or in-laws.
Group personal accident coverage equal to 3x gross salary.
Group term life insurance equal to 3x gross salary.
Volunteer days to support community initiatives.
Employee Stock Purchase Program with a discount on company shares.
Learning and development support, including growth programs and allocated stipends.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Lead Solar Field Service Technician II

Pearce Services 1K-5K Construction & Engineering

Pearce is seeking a Lead Solar Field Service Technician to travel full-time to utility-scale solar farms and lead field crews in troubleshooting, repairing, and maintaining megawatt-scale PV systems and related power plant equipment.

United States Full-time Senior Technical Support Engineer

$58k-$83k

4 hours, 24 minutes ago

Apply

4 hours, 24 minutes ago

Manufacturing Systems Specialist (Atlanta)

Anduril Industries 1K-5K Aerospace & Defense

Anduril Industries is hiring a Manufacturing Systems Specialist to support and improve digital manufacturing operations by resolving incidents and aligning manufacturing workflows with enterprise systems.

United States Full-time Junior Technical Support Engineer

$52k-$69k

ERP

4 hours, 54 minutes ago

Apply

4 hours, 54 minutes ago

Support Engineer - Escalation Management

Blueprint Technologies 251-1K Internet Software & Services

Blueprint is hiring a remote customer escalation specialist to advocate for clients and resolve complex cloud and enterprise product issues across cross-functional teams.