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Technical Service Representative

17 hours, 23 minutes ago
Canada
Full-time
Senior
Technical Support Engineer
Customer and Technical Support
Apply Now
Jacuzzi

Jacuzzi

Jacuzzi specializes in the manufacturing and distribution of high-quality hot tubs, saunas, swim spas, and bath products, offering innovative hydrotherapy solutions designed to enhance overall well-being.

Industrial Conglomerates
1K-5K
Founded 1915
View All Jobs 3

Description

  • Provide technical, functional, and operational support to dealers and customers for spa and swim spa products.
  • Respond professionally to dealer phone calls and emails with a customer-first approach.
  • Provide verbal instructions and French translation for spa repairs and accessory installations.
  • Perform on-site service calls at customer locations as needed.
  • Troubleshoot warranty-related issues and explain warranty terms for various products.
  • Write technical memos and product bulletins to communicate product updates to dealers.
  • Work with the QA team on continuous improvement initiatives for products.
  • Analyze field-reported problems and share findings with the organization.
  • Collaborate with Operations, Field Representatives, Quality, and Customer Service to implement customer experience improvements.

Requirements

  • Fully fluent in French and English.
  • Minimum 5 years of customer interaction experience in a manufacturing or industrial environment.
  • Strong technical aptitude and hands-on field capability; spa product knowledge is an asset.
  • Working knowledge of mechanical components and electrical troubleshooting.
  • Understanding of electro-mechanical concepts is required.
  • Demonstrated verbal and written communication skills.
  • Excellent problem-solving skills with the ability to manage and resolve conflict.
  • Ability to work independently and effectively with coworkers and customers.
  • Knowledge of MS Office Suite and ERP systems.
  • Occasional travel required, with a valid passport and driver’s license.
  • Ability to work occasional overtime and weekend shifts.

Benefits

  • Remote work.
  • 401(k) matching.
  • Dental insurance.
  • Health insurance.
  • Life insurance.
  • Paid time off.
  • Vision insurance.
  • Employee discount.

Interested in this position?

Apply directly on the company website

Apply Now

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