Lightspeed

Lightspeed

Lightspeed is a leading point of sale (POS) and commerce platform that provides independent businesses with end-to-end solutions to manage inventory, customer management, sales, and analytics across all channels. With offices worldwide, Lightspeed help...

Professional Services
1K-5K
Founded 2005

Description

  • Provide creative and strategic direction for Lightspeed’s digital touchpoints, including the marketing website, landing pages, and lifecycle experiences.
  • Own the UX Design roadmap, aligning creative innovation with measurable growth outcomes and identifying opportunities for brand differentiation.
  • Use research, analytics and experimentation (CRO, A/B testing, user testing) to drive performance and inform design decisions.
  • Lead and manage a distributed UX Design team, ensuring design work meets UX best practices, artistic excellence, and business intent.
  • Act as a global design ambassador by partnering with cross-functional stakeholders to drive strategic alignment and elevate UX within marketing.
  • Champion digital-first design principles and evolve systems, tools, and templates to ensure scalability, accessibility, and performance.
  • Partner with CRO and Web Development to balance growth goals with UX best practices and to enhance interaction quality, speed, and experimentation capabilities.
  • Identify opportunities for storytelling, animation, and interactivity to differentiate the brand and improve engagement.
  • Integrate AI and automation into workflows to improve quality, consistency, and delivery velocity.
  • Present creative work to internal stakeholders, including senior leaders and executives, articulate design rationale, and build buy-in while balancing short-term delivery with long-term vision.

Requirements

  • 10+ years of experience in UX, digital design, or creative direction roles within SaaS, ecommerce, or high-growth digital environments.
  • Proven track record of leading creative and UX teams at a global scale.
  • Strong portfolio demonstrating strategic UX leadership, digital brand storytelling, and measurable business results.
  • Experience building and managing design systems and collaborating with front-end engineering teams.
  • Deep understanding of CRO principles, A/B testing, and data-informed design.
  • Proficiency in Figma and familiarity with modern front-end tools and workflows.
  • Fluency in English as a working language (required for this position).
  • Preferred: front-end development experience and proficiency with related production tools (email builders, HTML, CSS).
  • Preferred: experience in retail or restaurant industries and/or knowledge of French, German, or Dutch; passion for staying current with industry trends, AI tools, and front-end technologies; strong people skills and ability to thrive in a fast-paced, cross-functional environment.

Benefits

  • Competitive total compensation (Ontario range cited at $140,000 - $155,000 CAD) plus equity options.
  • Comprehensive benefits including medical, dental, wellness, life and disability insurance, and RRSP plan with match.
  • Flexible paid time off and remote work policies.
  • Contributions to a pension plan and paid parental leave top-up (enhanced parental leave).
  • Training and career development opportunities.
  • Health and wellness credit and time off to volunteer.
  • Employee resource groups, interest groups, social committees, and sponsored sports teams.
  • Computer purchase program to buy a personal MacBook.

Interested in this position?

Apply directly on the company website

Apply Now

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