Senior Design Operations (18 Month Fixed Term Contract)

11 hours, 47 minutes ago
Contract
Senior
Design and User Experience
Lightspeed

Lightspeed

Lightspeed is a leading point of sale (POS) and commerce platform that provides independent businesses with end-to-end solutions to manage inventory, customer management, sales, and analytics across all channels. With offices worldwide, Lightspeed help...

Professional Services
1K-5K
Founded 2005

Description

  • Ensure design teams are set up for success with the tools, training, and process documentation they need.
  • Build and maintain design programs, including reporting and analysis based on Jira metrics.
  • Influence design and product teams to follow effective processes and identify workflow issues such as sprint and VQA problems.
  • Recommend and roll out process improvements that reduce feedback loops and improve team efficiency.
  • Manage sprint ceremony calendars, including guests and agendas.
  • Evaluate, implement, and optimize tools that improve productivity and collaboration.
  • Create playbooks and documentation that support alignment and scalable best practices.
  • Monitor team culture, morale, and informal feedback to help shape a positive working environment.
  • Work closely with the Design Operations Director and cross-functional partners to support design and UX research projects.

Requirements

  • At least 3 years of industry experience on a creative team in a matrix organization.
  • Strong understanding of how design, product, and engineering teams work together in an agile process.
  • Experience scaling programs and design methods, with a focus on improving teams at scale.
  • Analytical mindset with the ability to interpret data and use insights to inform decisions.
  • Highly organized and self-motivated, with the ability to work independently and make decisions without detailed instructions.
  • Strong commitment to quality and attention to detail.
  • Excellent interpersonal and communication skills, with the ability to build and maintain strong relationships.
  • Experience with collaboration software such as Jira, Monday, Miro, and Figma.
  • Must be based in eastern Canada and able to work in the Eastern Standard Time (EST) zone.

Benefits

  • Flexible work environment.
  • Flexible paid time off and remote work policies.
  • Pension plan contributions.
  • Training opportunities to grow skills and career.
  • Health and wellness credit.
  • Time off to volunteer and give back to the community.
  • Access to interest groups, employee-led networks, social committees, and sponsored sports teams.
  • Computer purchase program for a personal MacBook.

Interested in this position?

Apply directly on the company website

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