Lightspeed

Lightspeed is a leading point of sale (POS) and commerce platform that provides independent businesses with end-to-end solutions to manage inventory, customer management, sales, and analytics across all channels. With offices worldwide, Lightspeed help...

Professional Services

Industrials

1K-5K (3000)

Founded 2005

66 open positions

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Hardware Product Manager

2 months, 4 weeks ago

Canada

Full-time

Senior

Product Manager

IoT and Embedded Systems

Tableau

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Lightspeed

Professional Services

1K-5K

Founded 2005

View All Jobs 66

Description

Own the hospitality or retail hardware portfolio end to end, including what is sold, where it is sold, and how it evolves from launch through deprecation.
Define and execute a multi-quarter roadmap aligned to the broader hardware strategy, manage dependencies, and deliver measurable outcomes.
Lead new hardware initiatives from discovery and requirements through vendor selection, validation, launch, iteration, and in-field support.
Work directly with merchants to identify workflow friction and translate insights into product roadmap priorities.
Drive supplier accountability on feature set, quality, cost, and lead times, and use field signals such as RMAs and support tickets to guide corrective actions.
Lead cross-functional execution with Product, Design, Hardware Ops, Support, GTM, Finance, and Legal to launch products cleanly and improve profitability.
Build and maintain quality systems for the hardware ecosystem, including test frameworks, validation gates, and acceptance criteria.
Investigate hardware failures, perform root cause analysis, define containment actions, and ensure follow-through on corrective actions.
Maintain supplier performance tracking and incoming inspection plans, and support return triage and disposition decisions.
Publish quality dashboards and narrative reports for stakeholders and leadership.

Requirements

5+ years of product management experience in a hardware or hardware-enabled SaaS environment, with at least 1–2 end-to-end launches shipped.
Demonstrated ownership of the full hardware lifecycle from discovery and requirements through selection, testing, launch, iteration, and deprecation.
Direct experience with hospitality workflows such as payments, POS, mobile POS, kitchen display systems, kiosks, and networking.
Cross-functional leadership experience across Product, Design, Operations/Supply Chain, Support, and GTM.
Extreme ownership and ability to work autonomously, take initiative, and operate effectively in ambiguous situations.
Strong merchant empathy and product judgment, with the ability to turn customer insights into clear product specifications.
Data-driven decision-making using unit economics, cohort analysis, defect trends, and supplier performance data.
Practical understanding of hardware constraints including manufacturing, reliability, packaging, and compliance.
Experience in hardware quality, supplier quality, reliability engineering, or manufacturing quality for devices, peripherals, or accessories, with 7+ years preferred for the quality-focused role.
Experience creating test plans, validation protocols, sampling plans, and launch quality gates.
Ability to troubleshoot hardware in the field using networking basics, peripherals knowledge, and device OS behavior/logs.
Proven experience with root cause analysis, CAPA/8D processes, and supplier management including scorecards, audits, and escalations.
Strong analytical ability to extract and interpret data from RMAs, support tickets, and operational systems.
Experience collaborating with product, hardware operations, support, and sales teams.
Fluency in English as a working language is required for this position.

Benefits

Flexible work culture with the option to work fully remote.
Lightspeed equity scheme / stock options.
Flexible paid time off policy and flexible paid leave.
Extended healthcare benefits.
Annual health and wellness benefit of $500.
Paid leave and assistance for new parents, including enhanced parental leave.
Mental health support through an online platform plus counseling and coaching services.
Volunteer day and opportunities to give back.
Retirement contributions and a computer purchase program for a personal MacBook.

Interested in this position?

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